CRM for offices - office CRM - Offices CRM System

What is a CRM for offices from Bevatel?

Bevatel Customer Relationship Management System is the latest integrated system that allows you to manage the interactions of your target customers with your products or services. CRM helps you respond to your customers' interactions with the various departments in your establishment, whether the sales department, customer service, technical support, or even the marketing department that can take advantage of customer interactions to develop Marketing plans and mechanisms or to develop your products or services.

Customer Service Management System is one of the most prominent advanced cloud call center services and one of the business solutions with multiple indispensable usages and features for any business or organization.

The CRM system from Bevatel is one of the most prominent customer service management systems that can be customized to suit the needs and requirements of your business or establishment.

Customer Relationship Management System Usages for offices

The CRM for office usage for commercial activities and institutions is many and cannot be limited to a specific department because this system includes many tools and units that you can use to develop the performance of your company's departments. We mention the most prominent usages of the customer relationship management system in points briefly as follows:-

Marketing campaigns management

Managing and developing sales operations

Develop and manage customer service and technical support

Managing new projects

Sales operations management and development

This system enables you to manage and implement all sales processes, periodically from catching potential customers, receiving orders, issuing financial offers, persuading them and converting them to actual customers, and issuing final invoices for subscribing to your services or purchasing your products.

The customer service management system allows you to view and track the progress of the sales department in your office, periodically and with reports.

This system provides you with integrated professional details and reports about the tasks of each sales employee, such as the number of completed sales operations for each employee, the number of pending operations, and disinterested customers.

In general, CRM for Offices System allows you to view lists of potential customers who have visited your website or contacted you through your organization's or business pages via social media or your website's webchat. After you catch the leads, you can push them into the sales funnel for a sales associate to contact them to complete the sales process successfully.

Managing and developing customer service and technical support

Many organizations and businesses rely on the office CRM system to improve the performance of the technical support department and the services and support it provides to customers in more professional and higher-performance ways.

This system allows your technical support staff to record all customer issues and inquiries regarding the products or services provided by your organization or business. Bevatel customer service management system includes a technical support tickets feature, through which you can open a technical support ticket for each problem of the customer.

And through the technical support tickets feature, your technical support staff can see the issues and malfunctions facing your customers and then contact them and provide them with appropriate solutions. In general, technical support tickets help you develop the work mechanisms of the Technical Support Department and provide better service and technical support in the fastest time. This process helps you gain customer satisfaction and increase their loyalty to the products and services you provide.

Through this system, you can get an overall picture of customers' frequent questions and issues and their attitudes and preferences towards the products or services provided by your organization or business.

Then the CRM system helps you understand your customers and provide the best service that satisfies their needs and expectations and improves sales and profits.

New Projects Management

The CRM system allows you to manage new and existing projects through many tools and modules that enable you to:-

Create and distribute tasks to all project departments

Setting deadlines for assignments

View completed and pending tasks

Follow up the entire project implementation workflow from A to Z

CRM for offices and Stores Management

The Customer Service Management System provides you with many tools and features that help you manage your stores in a more professional and A to Z manner.

This system enables you to manage all the products in your stores and view the quantities of sold and available products daily, weekly, or monthly.

This system also provides you with integrated details about suppliers' transactions and enables you to issue invoices and send them to them. And in general, it helps you manage all your customers' dealings with you and view them periodically and with reports.

Why do many establishments and businesses rely on the CRM system from Bevatel?

Many establishments and businesses utilize the Bevatel CRM system for many reasons and advantages that Bevatel provides in advanced cloud call center services. Advantages of dealing with Bevatel:

Bevatel is a leading Saudi company, licensed and certified by the Saudi Communications and Information Technology Commission. And it is also certified by STC.

Bevatel provides all cloud call center services with professional capabilities, options, tools, and benefits at the lowest costs in Saudi Arabia.

Bevatel provides its services by experts, specialists, and professionals in call center and customer service.

Bevatel offers a CRM for offices and all its services for call centers, customer service, and technical support, with many discounts and offers.

Bevatel provides its customers with integrated professional after-sales services and free technical support throughout the subscription to the services and throughout the day.