Call Center Managements

What is the best call center management system for 2022?

Bevatel Customer Relationship Management System is the best integrated professional system used by organizations and businesses to manage sales, technical support, customer service, marketing. And other features that help any organization or business develop the performance of its departments to achieve its goals and even increase its sales and profits at the lowest costs.

Many institutions and commercial activities utilize the CRM system from Bevatel for many of the uses and advantages that this system provides.

Integration with cloud call center system

One of the most prominent advantages of this system is that you can link it with the Bevatel cloud call center system. And this feature provides sales, customer service, and technical support staff with many details and advantages that help them communicate with customers more professional.

As soon as an employee enters the CRM system, he finds a pop-up with notification of the latest contacts and customers who have contacted customer service and the details of their orders and then begins to conduct and follow up on sales operations with them.

CRM System Usages

If you own a business or institution, whatever its size or the activity in which you work, the customer relationship management system from Bevatel provides you with multiple and effective options and uses that help you develop its business, and we can mention it to it in brief points as follows:-

• Marketing call center management system
• Sales CRM System
• Management and development of technical support and customer service
• Stores and Projects Management

CRM System for Marketing

This system enables you to manage and develop all the marketing operations of your organization or business through some options and tools that help you manage all the marketing campaigns that you carry out for your business through social media and e-mail.

The Bevatel CRM system enables you to understand the needs and trends of your target customers and conduct more effective and successful marketing campaigns.

CRM System for Sales

• This system provides you with integrated professional features and tools that enable you to manage all sales operations of your organization or business, moment by moment, in a faster and more organized way.
• This system enables you to conduct all sales operations, starting from capturing potential customers and sales opportunities, issuing and sending financial offers to them, persuading them of your products or services, even subscribing to services or purchasing products, and issuing and sending financial invoices to them.
• As a sales or project manager, the call center management system allows you to view the workflow of the sales department in your organization or business in real-time with integrated reports.
• It provides you with integrated professional details about the number of successful sales per employee, the number of pending and unfinished sales, interested and uninterested customers, and sales opportunities.
• The CRM system from Bevatel also provides you with a comprehensive view of the performance of the sales staff in real-time and with reports. And this helps you assess the performance of the sales staff, identify strengths and weaknesses, and develop a plan to develop performance in general.

Managing and developing technical support and customer service performance

• The customer relationship management system from Bevatel enables you to manage and develop the service and technical support provided to customers, as this system provides you with technical support tickets that you can use to provide better technical support to customers.
• You can use technical support tickets to open a support ticket for each problem encountered by the customer so that the technical support staff can follow up and solve the problem with the customer and close the ticket when the problem is resolved.
• This feature helps the Technical Support Department organize technical support operations, follow them up periodically, and provide better technical support to customers in a faster and more professional way.
• Bevatel Call Center Management System helps the customer service department understand recurring customer problems and work to solve and overcome them once and for all and provide better service and support to customers.

Stores Management

• The customer relationship management system from Bevatel provides you with many advantages and tools that help you manage the stores of your organization or business, moment by moment, and see the sales of your warehouse products with reports and statistics.
• This system allows you to follow up on the quantities of products sold daily, weekly, or monthly and the quantities of products available in stores.
• The CRM system also enables you to follow up on all suppliers' daily transactions, issue and send financial invoices to them. And get a general view of the workflow of warehouse departments to identify strengths and weaknesses in employee performance and work on evaluating and developing performance in general.

Project management

• Bevatel call center management system enables you to manage new projects in real-time, from project planning and the tasks assignment tasks to full project execution.
• This system allows you to create and distribute tasks to employees, set deadlines for their delivery, create new tasks and distribute them to employees again, and so on.
• A CRM system helps you keep track of the entire project progress and implementation phases from A to Z.
• And it helps you gain an overview of project achievment, completed delayed and pending tasks.