Call Center Outsource

What is the Call Center Outsource from Bevatel?

It is an integrated professional service provided by Bevatel to institutions and commercial activities to receive customer calls, answer their inquiries, make their reservations, confirm their requests, and solve their problems regarding the company's products or services through a professional cloud call center system and specialized customer service staff at the highest level of professionalism, with many advantages for call center and customer service.

Outsourcing Call Center Service Features

Bevatel provides this service with many integrated benefits for institutions and commercial activities to help them develop customer service, improve callers' experience, and provide them with the best possible service at the lowest costs. We can briefly mention the most prominent advantages of the external call center service from Bevatel in points as follows:-

• Cloud call center system
• Costs saving
• Unified number 9200 or free number 800
• Professional Customer Service
• Many features for communicating with customers
• Live Panel
• System Reports

Cloud call center system

Call Center Outsource from Bevatel provides you with a call center system that works in the cloud only with an internet connection and without the need for traditional call center devices or any complex behavior or installations.

One of the most important advantages of this system is that you can run it from anywhere remotely and in the cloud and without being restricted to being in a particular place because it works with an Internet connection.

Unified number 9200 or free number 800

Bevatel provides you with a unified number starting with 9200 or a free number starting with 800. So that your target customers can contact you through it, and the customer service staff that Bevatel provides to you will respond to their inquiries, solve their problems, make their reservations and requests.

Costs saving

Call Center Outsource helps you save many costs needed to establish a customer service center in your organization or business. It is an integrated service that provides you with a cloud call center system with integrated features and options to communicate with customers with a unified number that starts with 9200 or a free number that starts with 800.

This service provides you with all the costs necessary to set up a cloud call center consisting of a cloud call center system, offices, computers, call center headsets, and assign expert and specialized customer service staff to respond to customers, all these advantages in exchange for a monthly subscription paid by your organization or business.

Professional Customer Service

This service enables you to provide professional customer service to your target customers through specialized call center employees trained on the latest international standards for call center and customer service.

Bevatel also trains them on the cloud call center system and the products or services provided by your organization or business.

Where Bevatel hires Call Center employees with the required qualifications and skills and in the languages and dialects you want.

Many features for communicating with customers

Call Center Outsource provides you with many features so that customer service staff can communicate with customers in a faster and more professional manner.

We can briefly explain the most important advantages of communicating with customers in the cloud call center system from Bevatel in points as follows:-

• Waiting feature
• Call keeper feature
• Possibility to activate the voice mail feature
• IVR
• Divert calls

Live Panel

• It is one of the most prominent advantages of the call center cloud system that you can run from anywhere and in the cloud to follow the work of customer service employees only by connecting to the Internet.
• This panel provides you with a comprehensive view of the call center's workflow in real-time, as it enables you to view the current status of each customer service employee, whether he is on a call, in a meeting, busy, or on a break.
• This panel also allows you to view queues and waiting times for each employee and see ongoing calls, their duration, and the caller's number.
• Through the Live Paneling panel, you can listen to any ongoing calls and direct the employee in private or correct information for him without hearing the caller.
• This panel also enables you to direct, end, or listen to the call without the caller or employee knowing.

System Reports

• Call Center Outsource provides you with integrated professional reports about the workflow of customer service employees. These reports provide you with professional and comprehensive details about the number of calls made and received by each employee, the number of missed and missed calls by each employee, and the duration of each call.
• The cloud call center system from Bevatel provides you with comprehensive details about the number and duration of work and breaks per employee, average wait time, and average talk time.
• System reports allow you to listen to any call and download call recordings for the last 30 days and view the details of all incoming and outgoing calls, their date and duration, and the status of each call (finished by the employee or the caller)
• In general, the reports of the cloud call center system from Bevatel help you get an overview of the workflow of customer service employees and identify the strengths and weaknesses in the performance of each employee. And then, you can evaluate the performance and develop a plan to improve it to provide better customer service.