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Call Center Quality Assessment

Call Center Quality Assessment

Evaluate the quality of your call center with Bevatel Call center quality assessment services to evaluate the performance of customer service staff after the call, with reports and numbers.

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What is the Bevatel Call center quality assessment service for establishments and commercial activities?

Evaluating the call centers of institutions and commercial activities means analyzing the performance of customer service and technical support staff, identifying the strengths and weaknesses in their performance, and determining their ability and success in helping customers and providing them with the best service and technical support professionally and in the shortest possible time.

And you can evaluate the quality of your establishment or business contact center in more than one professional way that Bevatel provides you with multiple professional features and at the lowest costs in Saudi Arabia.

We can briefly mention the most prominent methods of the call center evaluation for establishments and commercial activities in some of the points as follows:

  • Evaluate customer service after the call.
  • Live Panel.
  • System reports.

Evaluate customer service after the call

  • Bevatel offers you this service to evaluate the performance of the call center employees and to know your target customers' feedback about your products or services, the performance of the customer service staff, and the technical support service provided to them by your employees.
  • The methods of evaluating customer service employees after the call are the most effective methods of evaluating the performance of advanced call centers in general. They help you to monitor the attitudes and feedback of callers towards your employees immediately. This method enables you to understand customer problems well and then provide them with the best service that meets their needs.
  • You can easily benefit from the customer service evaluation after the call that Bevatel provides to you.
  • This service automatically contacts customers after the call within a period that you can specify.
  • The customer listens to a voice questionnaire to evaluate the call by pressing numbers that express the extent of his satisfaction or dissatisfaction with the staff performance and the service provided to him.

Live Panel

The Bevatel live Panel is one of the most prominent Call center quality assessment methods for establishments and commercial activities that Bevatel provides through the cloud call center system.

The live panel of the Bevatel Call Center system allows you to track the workflow of your call center periodically by listening to ongoing calls and directing customer service agents or correcting information to them.

This panel also allows you to view waiting lists, details of customers, the status of each call center employee, on a break, with a call, or in a meeting. The Bevatel live panel also provides you with other details that help you get a general and live view of your call center and customer service. And it also allows you to get an overview of the performance of your customer service employees.

Performance Reports

The Bevatel cloud call center system allows you to get integrated professional reports on the performance of customer service employees. This system provides you with comprehensive details of the performance of employees. We can mention the most prominent of them as follows:

  • The number of calls made and received by each employee.
  • The number and duration of breaks each employee took.
  • The duration of calls made and received by each employee.

The reports of the Bevatel Cloud Call Center system are from the most effective methods of evaluating the quality of the call center for companies and commercial activities. They provide you with integrated details about the performance of each employee and the extent of his commitment to the required quality and performance standards set by the establishment.

Why are hundreds of companies using Bevatel services and solutions for advanced cloud contact centers?

Many institutions and commercial activities rely entirely on the services and solutions of customer service and the cloud call center from Bevatel for many reasons and advantages that Bevatel provides to its customers. We can mention the most prominent of them in some points as follows:

  • Bevatel is the first leading Saudi company in customer service solutions and advanced cloud call center services.
  • Bevatel is a Saudi company certified and licensed by the Saudi Communications and Information Technology Commission and licensed by STC.
  • Bevatel offers clients professional Call center quality assessment methods for corporate and commercial call center services at the lowest costs.
  • Bevatel provides integrated professional services and solutions for advanced cloud call centers at the lowest prices in Saudi Arabia.
  • Bevatel offers its services and solutions for contact centers through trained professionals and experts in call center and customer service.
  • Bevatel provides integrated after-sales services and free technical support to customers during the subscription period.
  • Bevatel provides a cloud call center and customer relationship management system with all the options, features, and tools that establishments and businesses need.