Call Centers

What are advanced cloud call centers from Bevatel?

• Advanced cloud call centers are full-equipped and configured headquarters that enable employees to provide technical support services and respond to customer inquiries and problems through call center and customer service devices and systems.
• Bevatel equips Contact centers with an internet connection at appropriate speeds for the work of the cloud call center system. And they also include all devices, headphones, offices, and everything needed by customer service and technical support staff. Then they can respond to customer inquiries and problems.
• In addition to customer service and technical support, many institutions and commercial activities rely on call centers as an essential tool to execute and follow-up up all sales operations.

Advanced cloud call center services

Bevatel provides advanced cloud call center services with many professional features and the lowest costs in Saudi Arabia. And we can mention the most prominent of these services in some points briefly as follows:

• Cloud call center service.
• CRM Customer Service Management System.
• Outsource Call center service.
• The unified number 9200 service.
• SMS text message service.

Cloud call center service

Bevatel provides you with a cloud call center system that enables you to make and receive the number of concurrent calls needed with multiple professional features to communicate with customers such as:

• Call waiting and call forwarding feature.
• Record calls and export recordings for the last 30 days.
• IVR and Voicemail feature
• Follow up the workflow of the call center and the customer service staff performance through (Live Panel and system reports).

Customer Relationship Management System “CRM”

CRM is the latest professional system from Bevatel that helps you manage the interactions and relationships of your target customers with the products or services offered by your establishment or business. The Bevatel CRM system enables you to manage all the marketing, sales, and technical support operations carried out by the employees of the different departments in your establishment. This system allows you to:

• Develop, and manage Customer service and technical support development.
• Manage and execute digital marketing campaigns.
• Manage and execute email and SMS campaigns.
• Manage and follow up on all sales operations and convert potential customers to actual ones.

Outsource Call centers services

The Outsourced Call center service is one of the most prominent call centers services provided by Bevatel to establishments and commercial activities with many features.

Bevatel provides this service through fully equipped and configured headquarters of the contact center and specialized customer service staff trained on the international standards of call center and customer service.

Unified number service 9200

• Bevatel offers the unified number 9200 service for corporate and commercial activity call centers to enable them to make and receive the concurrent calls required.
• Bevatel provides the unified number 9200 service with multiple options for institutions and commercial activities so that each institution chooses the appropriate unique number for it.
• And all the unified numbers that it provides to institutions and commercial activities are distinct, easy-to-remember numbers that start with 9200. And all of them are approved and licensed by the Saudi Communications and Information Technology Commission.

SMS text message service

The SMS text message service is one of the most prominent call centers services that Bevatel provides for businesses with many advantages and the lowest costs in Saudi Arabia.

Bevatel provides the SMS service through the Bevatel SMS Gateway or integrating the service with your platform or system to execute many individual or bulk' SMS campaigns. In addition, Bevatel provides you with the SMS service with many advantages to communicate with customers. We mention the most prominent of them as follows:

• SMS scheduling.
• Delete duplicate numbers and wrong numbers.
• The ability to auto-send SMS text messages automatically.

Why do hundreds of establishments and businesses rely on Bevatel cloud contact center solutions and services?

Many establishments and commercial activities in Saudi Arabia rely on Bevatel cloud call center services and solutions for many reasons and features that Bevatel provides to customers. And we can mention some of them in points as follows:

• Bevatel provides advanced and integrated professional cloud solutions and services for call centers, customer service, and technical support.
• Bevatel is a leading Saudi company, certified and licensed by the Saudi Communications and Information Technology Commission.
• Bevatel provides its services through highly professional experts, technicians, and specialists in the call center, customer service, and technical support.
• Bevatel provides integrated professional cloud services and solutions at the lowest costs in the Kingdom of Saudi Arabia.
• Bevatel provides free after-sales services and technical support to customers during the subscription period.