Cloud call center system
It is the best cloud-based Call Center system, which does not require any complicated hardware, cables, or installations to run.
Bevatel provides this system as one of the most popular Call outsourcing solutions provided to establishments and commercial activities. This system includes many advantages that enable call center staff to provide better service to customers. We can mention the most prominent advantages of the Bevatel cloud call center system in some points and briefly as follows:
Call waiting and call forwarding feature.
IVR feature and the voice mail service.
Call recording feature and exporting recording for the last 30 days.
Monitoring and evaluating the call center performance through:
- Live Panel.
- System reports.
Through this system, the managers can follow up on the performance of the call center staff provided by Bevatel to respond to the calls and inquiries of its customers through the live panel and the reporting system.
The live panel allows him to view current calls and waiting lists, listen to the calls he wants, and direct employees or correct information without the caller knowing.
The system reports provide much details related to the performance of each call center employee, the number of missed and received calls and the duration of each call, and the number of breaks. The managers can export these reports daily, weekly, or monthly.