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Call Outsourcing Solutions

Call Outsourcing Solutions

Get the best Call outsourcing solutions from Bevatel to answer customer calls and inquiries with professional customer service staff and multiple benefits in the Bevatel cloud call center systems and the customer service management system.

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What are the best Call outsourcing solutions in Saudi Arabia?

The Bevatel cloud call center is the latest professional system that enables you to make and receive multiple concurrent calls required for your establishment or business.

In addition to making and receiving calls, this system provides you with many advantages that you can utilize in communicating with and other tools that help you monitor and evaluate the performance of your contact center.

Before we highlight the Bevatel cloud call center system, we will highlight the outsource call center service and the systems and benefits it includes for establishments and commercial activities call centers.

What is the outsource call center service?

The outsourced call center service is an integrated professional service provided by Bevatel to institutions and commercial activities that want to receive customers' calls and respond to their inquiries through experts and specialists trained on the international standards of call center and customer service.

Bevatel provides this service to save many costs for establishments and commercial activities, instead of the institution or company preparing a suitable headquarters for the contact center, purchasing devices, equipment, systems, and offices and appointing qualified and appropriate call center staff.

By subscribing to this service, you will pay the costs of subscribing to the service only, which are small costs compared to the many advantages and options provided by this service. We can mention the most prominent advantages that the Bevatel call outsourcing solutions provide you with:

  • Customer Relationship Management System “CRM."
  • A fully-equipped headquarters for a contact center
  • Call center devices, computers, and offices.
  • Qualified and professional call center staff

Cloud call center system

It is the best cloud-based Call Center system, which does not require any complicated hardware, cables, or installations to run.

Bevatel provides this system as one of the most popular Call outsourcing solutions provided to establishments and commercial activities. This system includes many advantages that enable call center staff to provide better service to customers. We can mention the most prominent advantages of the Bevatel cloud call center system in some points and briefly as follows:

  • Call waiting and call forwarding feature.
  • IVR feature and the voice mail service.
  • Call recording feature and exporting recording for the last 30 days.
  • Monitoring and evaluating the call center performance through:
    • Live Panel.
    • System reports.

Through this system, the managers can follow up on the performance of the call center staff provided by Bevatel to respond to the calls and inquiries of its customers through the live panel and the reporting system.

The live panel allows him to view current calls and waiting lists, listen to the calls he wants, and direct employees or correct information without the caller knowing.

The system reports provide much details related to the performance of each call center employee, the number of missed and received calls and the duration of each call, and the number of breaks. The managers can export these reports daily, weekly, or monthly.

CRM Customer Service Management System

  • The CRM customer relationship management system is one of the most popular service items of the Bevatel outsource call center with many advantages for establishments.
  • The Bevatel CRM system enables you to manage and follow up on all your target customers’ dealings with the products and companies that your establishment provides.
  • This system helps you implement and monitor all marketing and sales processes, from catching leads and converting them to actual customers to managing email and SMS campaigns.

Professional Call Center Staff

  • Bevatel provides Call outsourcing solutions through qualified customer service staff trained on the international standards of call center and customer service.
  • Bevatel selects the outsource call center staff carefully with the appropriate qualifications and skills defined by the managers of the establishment or business which wants the service.
  • Bevatel trains call center employees on the products and services provided by companies and institutions. These employees can respond to all customer inquiries and solve all their problems.
  • Finally, Bevatel trains the call center employees for third parties on the systems they will work on, and then, they master the tools and features of the cloud call center system and the customer service management system.