Call center detailed-monitoring
The latest call centers enable you to monitor call center staff performance in detail and regularly with many technical features.
Advanced systems allow you to monitor the customer service staff performance, starting by receiving calls, interacting with the customers, answering their inquiries, solving their problems, and even ending the calls.
This system also provides the call center managers with many other details about the staff performance during their working hours, such as:
Received calls’ number
Missed calls’ number.
Employees break duration.
Generally, advanced cloud call center systems help managers monitor, evaluate staff performance and then develop it through: