What are Softphone applications?
Also known as softphone applications, they are the best applications that enable
you to make and receive calls to your business or establishment using your mobile phone or computer
with multiple contact center benefits.
The mechanism of the softphone programs is based primarily on making and receiving
calls from your call center using a mobile phone or computer from anywhere remotely, and cloudly
just by connecting to the Internet and without the need for you to be at the call center
headquarters.
The Bevatel Softphone Application is the latest application that enables you to
make and receive calls for your business via mobile professionally and with multiple features.
Softphone applications Features
There are many advantages of the Softphone applications that Bevatel provides to
call centers for commercial activities and establishment. And we can mention them in some points
briefly as follows:-
- User-friendly with mobile and computer.
- Make video calls and conference calls
- Notifications of incoming calls and voice mail
- View the status of your employees.
- Call waiting and diverting feature.
- Make PSTN calls.
- Integration with different systems
User friendly with mobile and computer
User friendly with mobile and computer
Once you have this application installed on your device, you can run it, make and
receive calls for your establishment or business cloudly from anywhere with an internet connection
Make video calls and conference calls
The softphone application from Bevatel allows you to make conference calls with
your employees to conduct business meetings over the phone
It also lets you know when they are available for a conference call and sends them
a message to request group communication
Also, this application enables you to make video calls with your employees to
discuss some details or track the work progress in general
Also, this application enables you to make video calls with your
employees to discuss some details or track the work progress in general
Softphone applications from Bevatel provide your staff with
notifications regarding incoming calls and voice mail. And these notifications will
reach their mobile phones
Your employees receive the contents of incoming audio files to
voicemail, which helps them decide whether to answer calls or follow up on customers
later
Track work / View the staff status
Bevatel Softphone Sip enables you to monitor your organization or
business workflow. The softphone application allows you to track the status of your
staff and view each employee's status whether he is online, busy on a call, or with a
meeting with a client or another employee. And it provides you with other details that
help you see the progress of your work, moment by moment
So, from now on, you will not have to wait for someone or send messages
to anyone to wait for a response because by using the Bevatel Softphone application, you
can know the working status of each employee
Calls' waiting and forwarding features
One of the essential advantages of the Softphone applications
application is that it includes the waiting and diverting calls feature
The call forwarding feature is one of the most popular features
provided by the Bevatel Softphone application. Using the softphone, you can select the
call to divert code and enter the call extension number directly