Cloud Call Center
Bevatel Cloud Call Center is the fastest & the best cloud system in the Middle East to stay closer to your customers & contact them regularly anywhere.
Cloud Call Center
![Cloud Call Center Cloud Call Center](https://www.bevatel.com/Assets/img/الحلول/كلاود-كول-سنتر/كلاود-كول-سنتر.webp)
Bevatel Cloud Call Center
It is a professional fully-cloud call center. And it enables you to make and receive the possible number of concurrent calls and communicate with your customers using a computer or mobile remotely from anywhere just by connecting to the Internet and with multiple features and options.
A Professional Contact Center customized for your business!
![A Professional Contact Center customized for your business A Professional Contact Center customized for your business](https://www.bevatel.com/Assets/img/الحلول/كلاود-كول-سنتر/مركز-اتصال-احترافي-مخُصص-لعملك.webp)
A Professional Contact Center customized for your business!
Bevatel provides a full-featured call center and options to communicate with your customers better, faster, and more professionally wherever you are and at the lowest costs!
Create quotes and send them to customers
Customizable to suit your business
Live and detailed monitor
Detailed reports for contact center and customer service
Connect with CRM and ERP
User-Friendly with computer and mobile
Live Panel & Live Reports
Bevatel Cloud Call Center keeps you informed periodically of your business or establishment customer service workflow through the detailed live monitor panel of the entire contact center workflow.
view the employee's status
(available, busy, meeting, with a call, break, etc.)
View waiting lists
Listen to calls
direct an agent in private
Withdraw or end the call
view the duration and details of ongoing calls
Live Panel & Live Reports
![Live Panel & Live Reports Live Panel & Live Reports](https://www.bevatel.com/Assets/img/الحلول/كلاود-كول-سنتر/شاشة-مراقبة-حية.webp)
Detailed Reports for Call Center
![Detailed Reports for Call Center Detailed Reports for Call Center](https://www.bevatel.com/Assets/img/الحلول/كلاود-كول-سنتر/تقارير-مفصلة-للكول-سنتر.webp)
Detailed Reports for Call Center
Professional and comprehensive reports for more control of your business contact center!
Bevatel Cloud Call Center system allows you to extract detailed and comprehensive reports with accurate statistics regarding the workflow of the Call Center system and customer service in your company for the period you want.
Reports of working hours and break times for employees
Listen to and download calls recordings
Details of all calls
(duration, date, employee, ended by agent/caller)
Waiting and Pause times for all calls
Missed calls & Abandoned
Average call / talk time per employee
Call reports for each employee
Multiple features specially designed to upgrade your business!
When you utilize Bevatel Cloud Call Center
![Fully-cloud system
Fully-cloud system](https://www.bevatel.com/Assets/img/الحلول/كلاود-كول-سنتر/نظام-سحابي-متكامل.webp)
Fully-cloud system
Bevatel call center system works in the cloud and without the need for any complicated cables or installations; it works just with an Internet connection!
![Recording calls
Recording calls](https://www.bevatel.com/Assets/img/الحلول/كلاود-كول-سنتر/تسجيل-مكالمات.webp)
Recording calls
Cloud Call Center records all customer calls and keeps the call recording, so you can listen to and download it anytime for any employee and record.
![Waiting feature
Waiting feature](https://www.bevatel.com/Assets/img/الحلول/كلاود-كول-سنتر/خاصية-الانتظار.webp)
Waiting feature
You can display specific music during waiting or voice messages with your duty hours and your company's latest services and offers.
![Remote working
Remote working](https://www.bevatel.com/Assets/img/الحلول/كلاود-كول-سنتر/العمل-عن-بعد.webp)
Remote working
Assign remote customer service staff to make and receive your calls. And you can use this system from anywhere to track your workflow periodically.
![Unified number 9200 / toll-free number 800 Unified number 9200 / toll-free number 800](https://www.bevatel.com/Assets/img/الحلول/كلاود-كول-سنتر/رقم-موحد-9200-رقم-مجاني-800.webp)
Unified number 9200 / toll-free number 800
Unique unified number starting with 9200 or a toll-free number that begins with 800 to connect your business branches and receive all customer calls.
![Determine working hours and holidays Determine working hours and holidays](https://www.bevatel.com/Assets/img/الحلول/كلاود-كول-سنتر/تحديد-مواعيد-الدوام-والعطلات.webp)
Determine working hours
Cloud call center system define specific hours to receive customer calls and display a voice message that callers hear during off-duty hours.
![Welcome message and IVR
Welcome message and IVR](https://www.bevatel.com/Assets/img/الحلول/كلاود-كول-سنتر/رسالة-الترحيب-والرد-الآلي-IVR.webp)
Welcome message and IVR
IVR service provide answer customer calls and distribute them to call center employees and previously recorded voice messages.
![Voice mail and call forwarding
Voice mail and call forwarding](https://www.bevatel.com/Assets/img/الحلول/كلاود-كول-سنتر/البريد-الصوتي-وتحويل-المكالمات.webp)
Voice mail and call forwarding
Provide a call forwarding feature to divert the call to a defined agent, IVR, or voice mail so your customers can leave their inquiries in voice messages.
Bevatel Call Center is the most preferred system for corporates in the Middle East!
Many institutions and commercial activities in various industries rely on the Bevatel cloud call center. It provides many advantages and options to experts and professional specialists.
![API Integration with systems API Integration with systems](https://www.bevatel.com/Assets/img/الحلول/كلاود-كول-سنتر/الربط-API-مع-الأنظمة.webp)
API Integration with systems
You can integrate the Bevatel system with CRM and ERP systems to develop sales operations, marketing and customer service!
![Various Packages for all Businesses Various Packages for all Businesses](https://www.bevatel.com/Assets/img/الحلول/كلاود-كول-سنتر/باقات-متنوعة-لجميع-الأعمال.webp)
Various Packages for all Businesses
We provide various customized packages for small, medium, and large companies in Saudi Arabia and in the Middle East.
![User-Friendly / Cloud 100%
User-Friendly / Cloud 100%](https://www.bevatel.com/Assets/img/الحلول/كلاود-كول-سنتر/سهولة-التشغيل-سحابية.webp)
User-Friendly / Cloud 100%
User-friendly and fully cloud Call Center system working without any installations and works cloudly via computer or mobile.
Why is Bevatel the leader of Cloud Call Center solutions in the Middle East?
Bevatel has contributed to developing thousands of call centers for institutions
and commercial activities (startups, medium and large) in various business
industries and helped them improve the level of their service and technical
support and even communicate faster and better with their customers across the
Middle East.
Bevatel solutions and systems have helped many corporate sales departments in
the Middle East improve their sales performance to more than what they were
seeking!
Why is Bevatel the leader of Cloud Call Center solutions in the Middle East?
![Why is Bevatel the leader of Cloud Call Center solutions in the Middle East? Why is Bevatel the leader of Cloud Call Center solutions in the Middle East?](https://www.bevatel.com/Assets/img/الحلول/كلاود-كول-سنتر/لماذا-تعد-بيفاتيل-الرائدة-لحلول-كلاود-كول-سنتر.webp)
![High-quality Service & Lowest Costs High-quality Service & Lowest Costs](https://www.bevatel.com/Assets/img/الحلول/كلاود-كول-سنتر/خدمة-عالية-الجودة-و-أقل-التكاليف.webp)
High-quality Service & Lowest Costs
We provide institutions and activities with high-quality cloud call center services at the lowest costs.
![Professional Experts Professional Experts](https://www.bevatel.com/Assets/img/الحلول/كلاود-كول-سنتر/خبراء-ومتخصصون-محترفون.webp)
Professional Experts
We provide our services through professional experts in Center and customer service.
![Multiple features and options Multiple features and options](https://www.bevatel.com/Assets/img/الحلول/كلاود-كول-سنتر/مزايا-وخيارات-عديدة-خدمة-واحدة.webp)
Multiple features and options
Bevatel provides all the advantages and options you need to communicate with customers in one service!
![Free Technical Support & Regular Training Free Technical Support & Regular Training](https://www.bevatel.com/Assets/img/الحلول/كلاود-كول-سنتر/دعم-فني-مجاني-وتدريب-منتظم.webp)
Free Technical Support & Regular Training
We provide free technical support and professional after-sales services during the subscription period.
Packages
Select your suitable packages for your business
Supervisor User(1)
Agent Users (3)
Concurrent Calls (2)
Queue Statistics and Reports (Static)
IVR (Standard IVR)
CSAT (Add-on)
APIs for integrations (Add-on)
Automatic call distribution
Real time factor monitoring
Real-time dashboards and historical reports
Performance measurement (Add-on)
call statistics daily \ monthly
Saving recorded phone calls for a month
Free calls between extensions
Unlimited internal calls
Supervisor User(1)
Agent Users (6)
Concurrent Calls (4)
Queue Statistics and Reports (Dynamic)
IVR (Standard IVR)
CSAT (Add-on)
APIs for integrations (Add-on)
Automatic call distribution
Real time factor monitoring
Real-time dashboards and historical reports
Performance measurement
call statistics daily \ monthly
Saving recorded phone calls for a month
Free calls between extensions
Unlimited internal calls
Supervisor User(1)
Agent Users (9)
Concurrent Calls (6)
Queue Statistics and Reports (Dynamic)
IVR ( Custom IVR )
CSAT (Add-on)
APIs for integrations (Add-on)
Automatic call distribution
Real time factor monitoring
Real-time dashboards and historical reports
Performance measurement
call statistics daily \ monthly
Saving recorded phone calls for a month
Free calls between extensions
Unlimited internal calls
Supervisor User(1)
Agent Users (12)
Concurrent Calls (8)
Queue Statistics and Reports (Dynamic)
IVR ( Custom IVR )
CSAT (Add-on)
APIs for integrations (Add-on)
Automatic call distribution
Real time factor monitoring
Real-time dashboards and historical reports
Performance measurement
call statistics daily \ monthly
Saving recorded phone calls for a month
Free calls between extensions
Unlimited internal calls
Frequently Asked Questions
![Frequently Asked Questions Frequently Asked Questions](https://www.bevatel.com/Assets/img/الاسئلة-الشائعة.webp)
It is a professional call center that works completely in the cloud, combining all the features and characteristics of a regular call center system, but in a smart professional way to serve customers faster, easier, and less expensive, it enables you to make and receive as many simultaneous calls as possible and communicate with your customers using a computer or mobile remotely and from anywhere only by connecting to the internet with multiple advantages and options.
It makes your communication with your customers a better, faster, and
more professional way wherever you are and at the lowest costs, the
system is equipped with:
- Creating quotes and send them to customers
- It can be customized to suit your business
- Live and detailed monitor screen
- Detailed reports for Call Center and customer service
- The possibility of linking with CRM and ERP
- Playback via computer and mobile
Bevatel provides you with a full-fledged call center, where the bevatel Cloud Call Center system is not just a call center operating system and technical support only, but it is equipped with intelligent professional features and solutions that help your business track the work of customer support staff, as well as display reports on their work, and then contribute to the development and improvement of productivity.
- The system works completely cloud-based and without the need for any
complex behavior or installations, it only works with an internet
connection.
- The system is equipped with a unique unified number starting with 9200
or a toll-free number starting with 800 to connect your business
branches and receive all customer calls with many options and features.
- The system helps you allocate certain hours to receive customer calls
and play voice messages that subscribers hear outside of work.
- The system is equipped with an IVR service for answering customer
calls, as well as the ability to distribute them among call center
employees and respond to their requests using pre-recorded voice
messages.
- It works on the basis of recording all customer calls and saving a
call recording so that you can listen to it and download it at any
time.
- It has a hold feature during which certain music or voice messages can
be played.
- During it, calls can be made and received remotely, not limited to a
specific location.
- The system is equipped with a call forwarding function that allows you
to transfer a call to a specific employee, an answering machine or voice
mail.
- Control panel - Monitor screen - Detailed reports of the call center