A call center that meets all your business needs

Bevatel’s cloud call center system is a comprehensive solution for all your communication needs. It enables you to make and receive calls and manage customer interactions efficiently. The system provides flexibility and allows you to handle a large number of simultaneous calls from anywhere using a computer or mobile device. All this comes with 24/7 support, multiple options tailored to your business, and AI-powered features to deliver the best customer communication experience.

Over 15,000 businesses trust Bevatel's cloud solutions

Integrated Cloud System

Bevatel’s contact center system operates entirely on the cloud, with no need for any cables or complex installations — it works simply through an internet connection!

Welcome Message and Interactive Voice Response (IVR)

Bevatel’s IVR service provides customized voice messages to route calls to departments or employees, while also defining working hours and holidays — enhancing customer experience and helping organize calls efficiently.

Call Recording

Review previous calls with Bevatel’s call recording feature to improve team performance, understand customer needs, and ensure full compliance with regulations.

Hold Feature

You can play specific music during hold time or broadcast voice messages with your business hours, latest services, and company offers.

Sentiment Analysis

Analyze customer emotions during calls using artificial intelligence to identify concerns and address them immediately, enabling you to deliver an exceptional customer experience and significantly increase their satisfaction and loyalty.

Mobile Application

Receive and make calls easily, wherever you are! With the Softphone service, all you need is an internet connection to make and receive calls and manage your work remotely from your phone or computer.

Cloud Call Center System

Try Bevatel’s Smart Voice Agent – the latest solution to enhance customer service!

Supports customers by providing instant assistance with the lowest possible cost, with accurate understanding of the Arabic language and local dialects.

An AI-Powered System Working 24/7 for Your Business

Now you can automate your calls effortlessly! Bevatel’s AI-powered system combines a human touch with local language understanding to operate around the clock and communicate with your customers without any manual intervention. Increase your efficiency and make the most of your time with a virtual employee that never gets tired, never needs rest, and operates at minimal cost.

Understands Arabic and its local dialects
Handles multiple inquiries simultaneously
Can summarize calls and convert them into text

Detailed Reports and Real-Time Monitoring

Get comprehensive tracking of your team’s performance with ease. Monitor key call center metrics and identify your needs quickly using real-time data through instant reports and smart alerts. This enables you to make informed decisions and maximize the value of every call.

Real-time team performance data
Call recording and review
Reports for continuous performance improvement

A Single Dashboard to Monitor Your Entire Call Center Performance

Track your business and team calls through Bevatel’s smart dashboard. Get a comprehensive view of your call center’s performance with real-time monitoring of work status and employee activity. From this screen, you can make effective decisions and achieve continuous success.