Call Center Operation Service

What is the call center operation service from Bevatel?

Bevatel provides the cloud call center service to establishments and commercial activities with many options and features which enable them to provide better service and technical support to customers. Bevatel provides you with cloud systems, solutions, and multiple services in the fields of call center and customer service. This service, which Bevatel provides to Saudi establishments and commercial activities, includes many services and benefits. We can the most prominent of them in the following points:

• Cloud call center system.
• The Unified number 9200.

Cloud call center system

The Bevatel cloud call center is the latest integrated professional system that enables you to make and receive many concurrent calls to your establishment or business with multiple options and advantages to communicating with customers at the lowest costs in Saudi Arabia.

This system is one of the most popular features of the Bevatel call center operation service which it provides to establishments and commercial activities with multiple professional features that we mention the most prominent of them in some points, as follows:-

• Calling Features.
• Record calls and export recordings
• Call center performance evaluation.

Calling Features

The cloud call center system provided to you by Bevatel includes many advantages that customer service staff can benefit from while communicating with customers, and the most important of these characteristics are:

• Waiting feature (You can display music or voice messages that include offers, services, and company duty hours)
• Call forwarding feature (Customer service staff can use it to divert calls to technical support, sales, voice mail, or IVR).
• Ability to operate the voice mail service
• Ability to run the IVR service

Record calls and export recordings

The Bevatel cloud call center system records all incoming and outgoing calls from your contact center. This system allows you to export these recordings at any time for the last 30 days.

The feature of recording calls and exporting recordings helps you track the performance of customer service staff and evaluate this performance by defining the strengths and weaknesses and the extent of the call center staff's commitment to the performance and quality standards set by the contact center manager.

Call center performance Evaluation

The Bevatel call center operation service provides many professional tools and methods necessary to evaluate the performance of customer service employees through the Bevatel cloud call center system. And we can mention the most important of these methods as follows:

• Live Panel.
• System reports.

Live Panel

The live panel enables you to track the workflow of the contact center professionally. This panel allows you to listen to the ongoing calls, see the waiting lists and the details of the callers’ customers. This panel also allows you to direct customer service staff or correct info without the caller knowing or hearing it.

System Reports

They are integrated professional reports provided by the cloud call center system from Bevatel. These reports provide you with many details about the performance of call center staff: the number of received and missed calls for each employee, the duration of each call, and the number and duration of breaks.

You can obtain these reports monthly, weekly, or daily. And they generally help you monitor the workflow of the call center of your establishment or business. And then evaluate and develop your contact center staff performance.

The unified number 9200

It is an easy-to-remember number, starts with 9200, and enables you to make and receive the multiple concurrent calls required. It also allows you to activate several call center solutions and the features of making and receiving calls to communicate with customers.

The unified number 9200 is one of the most popular advantages of the call center operation service that Bevatel provides to institutions and commercial activities with multiple options. You can choose the unique unified number for your establishment at the lowest costs in Saudi Arabia.