Customers Log Management
The CRM system helps you save the data of your target customers who may have contacted your restaurant management, ordered meals, or purchased from the restaurant, or even customers who made defined complaints or reports regarding restaurant meals, dishes, delivery services, and orders.
All of this customer data helps the restaurant's marketing department implement successful marketing campaigns, send bulk messages to customers via WhatsApp or e-mail. And this makes communication faster and easier with customers and at the same time with less effort and lowest costs.
You can benefit from this feature when you integrate the customer service management system with the restaurant’s call center system. In this case, when the customer calls, the customer service employee will view whether this customer is new or calling for the first time or whether he is an actual customer of the restaurant.
The customer's data such as the address, e-mail, and mobile number shows his previous complaints and problems to the customer service employee. And the employee's knowledge of this data makes the customer feel familiar with the restaurant that cares about him, and how this data saves much time and makes communication faster.