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CRM Services

Upgrade the performance of the sales and marketing departments of your establishment or business through the Bevatel CRM services.

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What are the CRM services of the Bevatel system?

It is the services that Bevatel provides to the call centers of establishments and businesses through the Bevatel CRM system.

This system enables you to manage and follow up on all interactions of your target customers with your products or services.

The Bevatel CRM system includes many tools and options that help you manage and develop all sales, marketing, technical support, customer service departments, and others. We can briefly mention the most prominent CRM services in points as follows:

  • CRM system for sales.
  • CRM system for marketing.
  • Customer relationship management system for technical support and customer service.
  • CRM system for stores and project management.

Customer relationship management System for sales

  • Bevatel Customer Service Management System allows you to manage and track all sales processes in real-time, from catching leads and issuing financial proposals to converting them to actual customers and issuing invoices.
  • This system helps both sales employees and managers execute their tasks.
  • It helps employees organize and carry out their tasks professionally and with multiple options and benefits. And it helps managers follow up and manage the sales team from A to Z.

CRM System for Marketing

  • Bevatel CRM services enable you to manage, implement and follow up all the operations and tasks of the marketing department in your establishment or business with more professional and effective tools and options in developing marketing performance and communicating with your potential customers faster and easier.
  • CRM system helps you manage and track all your company's digital marketing campaigns, whether through social media channels or email.
  • You can also use the customer relationship management system to manage and implement SMS campaigns by integrating with the SMS service like other social media platforms.
  • The Bevatel customer relationship management system provides you with much details of the problems, inquiries, and interests of your target customers to help you understand them well and provide them with the best suitable services and products.

CRM Services for technical support and customer service

  • Bevatel CRM system provides you with many tools and options that help you improve the performance of technical support provided to your customers and provide them with better service.
  • You can use the technical support tickets provided by Bevatel CRM services to save customer problems. So the technical support team can follow up on all customer problems and work to solve them.
  • The technical support manager can view the outstanding and resolved problems, and this technology enables you to provide the best technical support to customers.
  • The Bevatel CRM system helps you to get an overview of the weaknesses in your services and the frequent problems of customers and to overcome them in general.

CRM system for stores and projects management

  • The Bevatel customer relationship management system provides you with many features, options, and tools that enable you to manage and follow up on all stores' operations and new and current projects for your establishment or business.
  • For stores, this system provides you with many tools that enable you to manage all supplier and customer transactions, manage invoices, and all incoming and outgoing transactions to your establishments’ stores.
  • This system also allows you to view the quantities of products available in your company's stores, the quantities of products sold, and the details of all sales and suppliers in real-time and in reports.
  • As for projects, you can take advantage of the Bevatel CRM services to manage new and existing projects by creating and distributing tasks to employees.
  • You can also set deadlines for these tasks, follow up their implementation with employees, create and distribute new tasks and even track the workflow in general and professionally through many tools provided by the system.

Why do so many establishments and businesses rely on Bevatel solutions and services for advanced cloud contact centers?

Many establishments and commercial activities in Saudi Arabia rely on Bevatel solutions and services for many reasons. We can mention the most important of them as follows:

  • Bevatel is the first Saudi company and the leading in advanced cloud call center solutions and CRM services.
  • Bevatel is a certified and licensed establishment by the Saudi Communications and Information Technology Commission and certified by STC.
  • Bevatel provides its customers with integrated professional solutions and services for corporate and commercial activities' contact centers at the lowest costs in the Kingdom.
  • Bevatel offers its services and solutions through experts, specialists, and technicians at the highest level of professionalism in call center and customer service.
  • Bevatel provides its customers with professional and integrated after-sales services and free technical support during the subscription period.