Unified Communications from Bevatel for the Tourism and Hospitality Sectors
Turn every interaction into a profit opportunity. Bevatel provides tourism and hospitality businesses with a professional platform that unifies calls and chats through the Cloud Call Center System and Bevatel Business Chat. Track performance, enhance the customer experience, improve booking services, and boost your ratings.
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Bevatel Solutions
Instant and Unified Communication that Increases Customer Satisfaction
With Bevatel, you can manage all customer interactions — from calls through the Cloud Call Center System to chats across various channels (WhatsApp, website, Instagram, Messenger, Telegram, etc.) and booking platforms — all from the Bevatel Business Chat platform. Empower your team with faster responses and greater accuracy in service.
- A centralized platform that receives communication from all channels.
- Automatic chat distribution by language or branch.
- A complete customer history log for personalized service.
AI-Powered Solutions that Understand Every Customer’s Need
Smart automation that doesn’t reduce service quality — it enhances it. Automate room and trip bookings, as well as responses to common questions, through Bevatel intelligent chatbots and auto-response call system in the Cloud Call Center. Reduce your team’s workload while delivering instant service to customers without delays.
- Multilingual chatbots with support for local dialects.
- Customizable responses by season or offer.
- Direct integration with booking and payment systems.
Real-Time Insights to Improve Services
Every moment influences a customer’s decision. With the real-time dashboard in Bevatel’s Cloud Call Center, you can monitor booking and customer service performance instantly, manage peak hours efficiently, and ensure optimal response to every inquiry or request. Full control that enhances communication quality and boosts customer satisfaction.
- Detailed reports on call volume, waiting times, and response speed.
- Live evaluation of call quality and agent performance.
- Real-time call monitoring with the ability to intervene or whisper guidance to the agent without the customer hearing.
Unified Messaging Platform
Integrate all your customer conversations from WhatsApp, Instagram, Facebook, phone, and Telegram into one screen with Bevatel Business Chat, enabling your team to respond quickly and efficiently.
Promotional Campaigns via WhatsApp
Promote your seasonal offers and travel packages through targeted bulk WhatsApp messages using Bevatel Business Chat, complete with detailed performance reports.
Integration with Booking and Hotel Management Systems
Easily connect with ERP or booking management systems to display customer data instantly during a call or chat — speeding up responses and increasing customer satisfaction.
Instant Responses to Inquiries
Use pre-set replies or chatbots to automatically answer common questions such as prices, availability, and location with Bevatel Business Chat.
Quality Monitoring and Performance Analysis
Track customer service team performance through comprehensive real-time reports, call recordings via the Cloud Call Center System, and conversation analysis from Bevatel Business Chat to enhance customer experience.
Multilingual Support for International Guests
Offer multilingual customer service with real-time translation and local dialect features powered by AI in Bevatel Business Chat, meeting the needs of tourists from diverse nationalities.
Reduce Workload by 30% with Bevatel Solutions
Thanks to Bevatel’s smart solutions, hotels can reduce operational workload for their teams by up to 30%. This is achieved through a range of intelligent features such as receiving all customer messages in one unified inbox, automatically routing conversations to the right staff members, and integrating the system with booking databases or CRM platforms to speed up responses — saving time and boosting the efficiency of customer service teams across all departments.
How Our Cloud Solutions Can Enhance Your Customer Experience?
- Start with a meeting to understand your needs.
- Watch a tailored demo designed for your business.
- Launch with solutions crafted for your success from day one.