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1. Introduction

Bevatel is committed to protecting the privacy and security of personal data in accordance with the Saudi Personal Data Protection Law (PDPL) and applicable regulations issued by the Saudi Data and Artificial Intelligence Authority (SDAIA).

This Privacy Policy explains how we collect, process, use, store, disclose, and protect personal data of our users, customers, and website visitors.

This Policy applies to all current, prospective, and former users of Bevatel services.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect only the minimum personal data necessary to provide our services in accordance with the principle of data minimization.

2.1 Personal Information

• Full name

• Mobile phone number

• Email address

• Company details (Commercial Registration, VAT number, address)

2.2 Identity Verification Data

• National ID, Passport, or Driving License

(used for identity verification and fraud prevention)

2.3 Financial Information

• Payment card details

• Bank account information

2.4 Technical and Usage Data

• IP address

• Browser type and version

• Device information

• Operating system

• Website usage data and analytics

We may also collect anonymized statistical data through surveys to improve service.

We do not collect sensitive personal data unless required by law or necessary for the provision of services.

3. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

• User consent

• Performance of contractual obligations

• Compliance with legal and regulatory requirements

• Legitimate interests (e.g., fraud prevention, service improvement, security)

Users may withdraw consent at any time, subject to legal or contractual limitations.

4. Purpose of Data Processing

We process personal data for the following purposes:

• Creating and managing user accounts

• Processing subscriptions and payments

• Providing customer support and technical assistance

• Improving system performance and user experience

• Sending administrative communications and service updates

• Marketing communications (with opt-out option)

• Fraud prevention and security monitoring

• Compliance with legal obligations

• Establishing, exercising, or defending legal claims

5. Data Sharing and Disclosure

Bevatel does not sell or rent personal data.

We may share data with trusted third parties strictly when necessary, including:

• Cloud hosting providers (e.g., AWS, GCP)

• Payment processors

• Identity verification providers

• Technical infrastructure providers

We ensure that:

• Data is shared only for specific and lawful purposes

• Third parties are bound by confidentiality obligations

• Data Processing Agreements (DPAs) are in place

• All parties comply with applicable laws and regulations

6. Data Security

We implement appropriate technical and organizational measures to protect personal data, including:

• Encryption

• Secure access controls

• Monitoring and threat detection systems

• Secure cloud storage infrastructure

Despite these measures, no system is completely secure. Users are responsible for maintaining the confidentiality of their login credentials and accessing services in secure environments.

7. Data Retention

We retain personal data only as long as necessary to:

• Fulfill the purposes outlined in this Policy

• Comply with legal and regulatory obligations

• Resolve disputes and enforce agreements

When data is no longer required, it will be:

• Securely deleted, or

• Anonymized, or

• Archived securely until deletion becomes feasible

8. Cross-Border Data Transfers

Personal data may be transferred or stored outside the Kingdom of Saudi Arabia, using secure cloud infrastructure.

Such transfers occur only when:

• Permitted under PDPL

• Adequate safeguards are implemented

• Or user consent is obtained where required

9. User Rights

Under the Saudi PDPL, users have the right to:

• Be informed about data collection purposes

• Access their personal data

• Request correction of inaccurate or incomplete data

• Request deletion of personal data

• Request restriction of processing

• Object to processing (in certain cases)

• Request data portability

• Withdraw consent

• File a complaint with the competent authority

Requests may be submitted through Bevatel support channels.

10. Data Breach Management

In the event of a personal data breach, Bevatel will:

• Take immediate corrective measures

• Mitigate potential damage

• Notify competent authorities when required

• Notify affected users where necessary

11. Account and Data Accuracy

Users are responsible for providing accurate information.

Bevatel reserves the right to:

• Suspend or terminate accounts

• Restrict services

If false, misleading, or unauthorized data is provided.

12. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality

• Analyze usage patterns

Users may disable cookies via browser settings, though some features may be affected.

13. Protection of Minors

Bevatel does not knowingly collect or process data of individuals under the age of 18 years.

14. User Responsibilities

Users must not share unnecessary personal or financial information through the platform.

Bevatel shall not be liable for damages resulting from:

• Voluntary disclosure of data by users

• Use of insecure networks

15. Updates to This Policy

We may update this Privacy Policy periodically.

Updates will be published with a revised effective date. Continued use of services constitutes acceptance of the updated Policy.

16. Contact Information

For privacy-related inquiries:

• Email: [email protected]

• Website: www.bevatel.com

• Customer Support: Available 24/7.

17. Governing Law and Dispute Resolution

This Privacy Policy shall be governed by and construed in accordance with the laws and regulations of the Kingdom of Saudi Arabia, including the Saudi Personal Data Protection Law (PDPL) and its implementing regulations.

In the event of any dispute, claim, or controversy arising out of or in connection with this Privacy Policy, including any question regarding its existence, validity, interpretation, or termination, the parties shall first seek to resolve the dispute amicably through good faith negotiations.

If the dispute is not resolved within thirty (30) days from the date of written notice by either party, the dispute shall be referred to the competent courts of the Kingdom of Saudi Arabia, which shall have exclusive jurisdiction.

Nothing in this clause shall prevent Bevatel from seeking urgent or injunctive relief before any competent judicial authority where necessary to protect its rights or data.