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IVR Provider

IVR Provider

The IVR Provider enables you to obtain a professional IVR Service that responds to your customers' inquiries and solves their problems with a voice message at the lowest costs in the Kingdom of Saudi Arabia.

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What is the best IVR Provider in Saudi Arabia?

Bevatel for advanced cloud call center solutions and services is the best provider of IVR Service in Saudi Arabia. Because Bevatel provides integrated professional services for customer service and call centers, and because it provides this service to institutions and commercial activities with many advantages and at the lowest costs in the Kingdom of Saudi Arabia.

Bevatel provides an IVR Service in the appropriate languages and dialects for your target customers and the number of voice messages that suit your needs and goals of using this service.

What is an IVR service?

The IVR Service is the voice response to the interactions of callers through some pre-recorded voice messages that include a set of options that answer the inquiries of your target customers and help them solve their problems and understand your products or services. IVR is an acronym for Interactive Voice Response

How can I benefit from IVR?

You can take advantage of this service by requesting it from the IVR Provider and specifying the information and details required to provide through the service, which includes the largest possible number of answers to the questions and inquiries of your target customers regarding your products or services.

Then the experts and specialists in Bevatel write the script of the automated response dialogue in detail in the appropriate languages and dialects for your business. And then, we record it for uploading through the call center cloud system, which runs it automatically when customers call your unified number 9200 or 800 toll-free. We can illustrate the IVR scenario, for example, as follows:-

  • Welcome to Bevatel
  • For Arabic, press (1)
  • For English, press (2)
  • For customer service, press (1)
  • For sales, press (2)
  • For technical support, press (3)

IVR Importance

IVR provides you with many professional benefits that help you improve the performance of customer service and technical support provide better customer service and communicate with them faster and more professionally. We can briefly mention the most prominent advantages and points of importance in the IVR Service from Bevatel, as follows:-

  • Save a lot of costs
  • Responding to clients outside working hours
  • Respond to customers when employees are busy
  • customer service development

(A) Save a lot of costs

An IVR Provider helps you save a lot of costs by providing customer service staff and technical support to answer customer inquiries and solve their problems.

You can respond to callers' inquiries and solve their problems through some pre-recorded voice messages that help customers get the information and details about which they are calling.

This service saves you a lot of costs of hiring many customer service and support employees, and instead, you can rely on the IVR feature.

(B) Responding to clients during off-duty hours

If you receive many calls outside the working hours of your organization or business and lose many customers. The IVR service will help you receive customer calls, answer their questions and solve their problems with some voice messages. It may transfer them to the voice mail service to leave their inquiries, complaints, or requests in a one voice message or more sounds noted by the specialized staff to call the customers again.

(C) Respond to customers when employees are busy

If all customer service, sales, or technical support staff in the call center of your organization or business are busy, you can respond to callers' inquiries and solve their problems through the IVR Service by transferring the callers to the IVR Service. And then, they can choose the options that answer inquiries or help them solve their problems.

(D) Customer service development

  • An IVR Provider helps you improve the performance of the customer service department in your organization's or business's call center and even provide better customer service in a faster and more professional way.
  • Instead of waiting for customers for customer service or technical support staff to respond to them, the caller can interact with the IVR Service and get answers from it about related inquiries or problems related to your products or services.
  • This feature helps you save customers time, improve their experience as users, and help them get information at any time in a faster and less costly manner.