Dashboard
Call Center System
Contact customers via the latest & most rapid cloud call center system in the Middle East! Better sales, profits & customer service, all by the Bevatel system!
Call Center System
All you need , Few minutes to operate the best cloud call center system!
Bevatel system is a full-featured call center for receiving and making concurrent customer calls. It works cloudly with an internet connection and does not require complicated cables or installations.
Bevatel Call Center is a flexible cloud call center that works via computer and mobile. You can install it within a few seconds and operate it to receive and make your business calls online and remotely from anywhere without having to be at your establishment or business headquarters.
Utilize your numbers and landlines and get an integrated cloud call center system.
You can use your numbers or landlines to get a complete cloud call center system with features and options.
If you want to operate the call center system with your numbers and lines, Bevatel will provide you with GSM Gateways and Sip lines to run the system with all its features and tools.
Utilize your numbers and landlines and get an integrated cloud call center system.
Multiple Features designed for better and regular communication and more profits!
Multiple Features designed for better and regular communication and more profits!
Fully-cloud contact center
Multiple features to contact customers
Detailed Live Panel
Detailed reports for contact center
Integration with systems like ERP, CRM
User-Friendly with Mobile & Computer
Contact your customers anytime from anywhere over a fully-cloud system!
Your employees can utilize the Bevatel cloud call center system to communicate with customers remotely over a professional system working online and from anywhere to make you stay connected with your customers and provide them with regular service and better technical support.
Contact your customers anytime from anywhere over a fully-cloud system!
The First Integrated Cloud System with multiple features for Call Center and customer service!
Bevatel provides all the features and advantages your company's call center needs to communicate with customers in one integrated cloud system.
Determine working hours and holidays
The cloud call center system allows you to customize working hours to receive your business calls and display voice messages that the caller hears when calling during off-duty hours.
Welcome message and IVR
You can activate the IVR feature to receive customer calls and distribute them to your employees during working hours or to respond to callers' inquiries with pre-recorded voice messages.
Call distribution and forwarding
The Bevatel system distributes calls to your employees during working hours, forwards calls, and transfers them to voicemail or IVR.
Working via mobile phone or computer
Bevatel call centre system runs cloudly through the computer or mobile without any complicated installations from anywhere remotely.
Waiting feature
You can take advantage of this feature by displaying certain music during waiting or playing voice messages that include your company's offers and business hours.
Call recording
Bevatel Call Center system records all calls and saves the recordings. So you can download them at any time for training and quality purposes.
Voicemail Service
The voice mail feature allows callers to leave their inquiries and complaints in a voice message that employees can hear to call back customers and respond to their questions.
Remote working
The cloud call center system allows you to hire employees who work remotely and monitor the call center from anywhere.
Live and detailed monitor for your entire business contact center!
Live and detailed monitor for your entire business contact center!
Bevatel's live panel provides comprehensive and accurate details of your entire contact center workflow.
For example:-
This panel allows you to view each agent's status (in a call, busy, meeting, break, or out of duty) and view waiting lists and waiting times.
It also allows you to listen to ongoing calls to direct the agent privately, correct info, withdraw or end the call.
Comprehensive reports and analytics for contact center and customer service!
Track your business with comprehensive reports and analytics to evaluate and develop your agents’ performance to a more professional one!
Bevatel cloud call center system allows you to extract integrated and detailed reports about your entire company's call center with accurate statistics regarding customer calls and your staff performance.
Contact Center Agents Duty-hours and break reports
Listen to and download any call recording
Calls Details (duration, date, employee, ended by agent/caller)
Pause time and waiting periods for each employee
Average talking / call time per employee
missed calls and abandoned calls
Calls reports for each agent
Comprehensive reports and analytics for contact center and customer service!
Packages
Select your suitable packages for your business
Supervisor User(1)
Agent Users (3)
Concurrent Calls (2)
Queue Statistics and Reports (Static)
IVR (Standard IVR)
CSAT (Add-on)
APIs for integrations (Add-on)
Automatic call distribution
Real time factor monitoring
Real-time dashboards and historical reports
Performance measurement (Add-on)
call statistics daily \ monthly
Saving recorded phone calls for a month
Free calls between extensions
Unlimited internal calls
Supervisor User(1)
Agent Users (6)
Concurrent Calls (4)
Queue Statistics and Reports (Dynamic)
IVR (Standard IVR)
CSAT (Add-on)
APIs for integrations (Add-on)
Automatic call distribution
Real time factor monitoring
Real-time dashboards and historical reports
Performance measurement
call statistics daily \ monthly
Saving recorded phone calls for a month
Free calls between extensions
Unlimited internal calls
Supervisor User(1)
Agent Users (9)
Concurrent Calls (6)
Queue Statistics and Reports (Dynamic)
IVR ( Custom IVR )
CSAT (Add-on)
APIs for integrations (Add-on)
Automatic call distribution
Real time factor monitoring
Real-time dashboards and historical reports
Performance measurement
call statistics daily \ monthly
Saving recorded phone calls for a month
Free calls between extensions
Unlimited internal calls
Supervisor User(1)
Agent Users (12)
Concurrent Calls (8)
Queue Statistics and Reports (Dynamic)
IVR ( Custom IVR )
CSAT (Add-on)
APIs for integrations (Add-on)
Automatic call distribution
Real time factor monitoring
Real-time dashboards and historical reports
Performance measurement
call statistics daily \ monthly
Saving recorded phone calls for a month
Free calls between extensions
Unlimited internal calls
Frequently Asked Questions
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