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IVR system
Turn waiting time to deal with a professional service to answer customers’ inquiries, resolve their issues and conduct sales with prerecorded voice messages.
IVR system
IVR system for more flexible management and routing of your customers' calls
Your business is based on requests, and this entails waiting for your customers for
a certain period of time on the phone.
If your business has several departments and you need to more flexibly direct your
client to the appropriate department or the necessary service.
you need to benefit your client on holidays or during non-working hours in order to
easily respond to his request by serving him yourself, following pre-recorded
instructions
Bevatel's professional and interactive IVR system supports your business around the clock
Bevatel's professional and interactive IVR system supports your business around the clock
It is an interactive voice service using recorded voice messages for the most
common queries that subscribers ask, to include comprehensive and detailed
answers to them, this helps the client in very simple steps by responding to all
his requests or directing his call to the appropriate department, whether for a
complaint or a request.
The IVR system service for your business is based on an automatic response,
which allows you to place a large number of recorded responses in a certain
sequence, which allows the client to access their answer with simple steps such
as pressing numbers on a mobile keyboard, which automatically transfers him to
the appropriate department or to the next interactive voice response, which
helps him to learn more about the company's products or services.
The mechanism of the IVR system with bevatel
The IVR system works for companies through scenarios in the form of voice
messages that include answers to caller inquiries, by clicking on the number,
you get to the options menu, which answers the subscriber's questions about the
company's services and products, and the subscriber chooses what he wants so
that those recorded messages can be interactive and can only be recorded
messages.
This service also enables callers to communicate directly with one of the
company's departments, this is also useful if you are waiting for calls to view
company announcements or to transfer a subscriber to a voicemail service, the
smart IVR service can also connect to a CRM system to automatically help your
customers, to find out details about their account, the services they
participate in, the remaining in their packages, renewal dates and other details
they may need.
The mechanism of the IVR system with bevatel
IVR system for cloud communication systems
IVR system for cloud communication systems
Manages calls more accurately and flexibly, allowing the caller to quickly access their request.
Redirect calls according to the needs of the client.
A safer and more flexible system because it is based on the cloud.
Increases the speed of communication and interaction of your business, improving the quality of service to your customers.
Applications for the IVR system with bevatel
features of an IVR system for your business
Continuous customer service
The IVR service allows you to constantly automatically respond to customer requests.
Communication on holidays and outside of working hours
The IVR service allows you to schedule calls and thus be able to respond to your customers who call on holidays and after hours.
Flexible call routing
This is a system that directs callers to the appropriate departments with their requests.
Tracks reactions
By conducting surveys about the opinion of customers about the company's products and services
Helps in promoting the company's services
By offering the company's offers and services while waiting
Helps to reduce waiting time
Through call forwarding to the answering machine options to respond to the caller's request
Saves effort and costs
By reducing the number of customer support staff, the introduction of an automated response system.
Gives a good idea of your business
Helps customers with automatic response instead of busy line
Contributes to improving the efficiency of the company
This is achieved by tracking the interests of customers and identifying their problems, and then providing products and services that meet the needs of your customers.
Brand awareness
By viewing more detailed information about the company's products and services
Why choose the IVR system from bevatel?
We provide your business with professional services of the highest quality and at the lowest possible cost.
We offer you detailed reports on the service and the characteristics of linking to CRM.
Bevatel provides continuous technical support to its customers around the clock, at any time of the week
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