Auto dialer System
The auto dialer system is one of the latest contact center services indispensable for many establishments and commercial activities to make many concurrent calls automatically and quickly.
Auto dialer System
What is the auto dialer system?
This service includes calling the contact numbers one by one automatically. And when the customer answers, the system automatically forwards the calls to the customer service or sales staff as an incoming call.
This service, despite its simplicity, is a multi-use call center service with advantages that benefit many commercial activities and various establishments.
Auto Dialer feature usages
The auto dialer system is one of the most popular features and tools that many establishments and businesses use. And we can briefly mention its most prominent usages in some points, as follows:-
Conduct questionnaires for various purposes.
Conduct sales processes.
Conduct marketing campaigns via mobile calls.
Conduct awareness and guidance campaigns (for non-profit establishments).
Evaluate calls, customer service, and technical support.
How does the auto-dialer system work?
The system auto-dial the customer lists one contact after the other. And we must refer to another feature of call forwarding received by customers to customer service, sales, or technical support staff.
If the customer or the contact does not answer the call, the system will automatically call the next one in the list. And so on. As for distributing calls to contact center employees, we point out that the system automatically transfers successful calls to the available call center staff.
For the auto dialer service to work, it needs some devices and tools that enable you to operate the service and benefit from it according to your needs and business requirements. And we can mention the most prominent of these requirements as follows:-
A computer to run the auto dialer software.
An active phone line.
Call Center System.
Bevatel Auto Dialer Service Advantages
Many advantages make the auto dialer service one of the most popular services of advanced call centers. We mention the most prominent of them in the following points:-
Remind and confirm appointments.
Distribute calls professionally.
Remind and confirm appointments
Distribute calls professionally
This feature is valuable for the companies to auto-dial the customer lists and to play defined voice messages. These messages may include promotional offers, reminders of specific appointments, or the implementation of certain marketing campaigns.
And instead of the employee calling each customer, he uploads a list or file with the numbers of customers he wants to contact, and then the system calls them all automatically.