Call Center Services

Cloud Call Center System.

CRM System.

Unified Number 9200 Service.

Outsource Call Center.

SMS Service.

Bevatel Social

Calls Recording for the last 30 days.

Calls Waiting and Forwarding.

Voice Mail Feature.

IVR Feature.

In addition to other advantages provided by this system to managers, and these advantages enable them to follow up the workflow in real-time or with reports through: -

Live Panel.

Performance Reports.

It’s one of the essential Bevatel Cloud Call Center system features. The live monitoring panel enables managers to view the workflow of the call center periodically and follow up on the customer service staff performance by listening to the current calls.

This panel also allows managers to direct employees or correct information to them privately without the callers knowing. And it also allows them to end the call or withdraw it to solve the callers' problems.

These are professional reports monitored by the Bevatel Cloud Call Center system.

Customer Relationship Management System is one of the most prominent services of Bevatel Call Center systems. And it is an indispensable system for any establishment or commercial activity, as this system provides many advantages for developing the performance of the establishment departments (Marketing Department, Sales, Technical Support, and Customer Service).

The customer service management system helps the marketing department recognize the needs, requirements, and problems of the target customers and then provide services and products that satisfy them.

Bevatel CRM system also helps the sales department catch potential customers and turn them into clients. It also enables the Sales Department to manage contacts, follow up, and implement all the sales stages and processes.

Outsource call center services are among the most important services that many establishments and commercial activities need to receive calls from their customers through professional agents and advanced smart systems at the lowest costs.

Bevatel provides this service with qualified Saudi employees and cadres trained on international standards of call center and customer service. Bevatel also provides suitable headquarters, offices, computers, call center headsets, the Call Center cloud system, and other tools and systems needed to make and receive calls.

The unified number 9200 is an easy-to-remember number that enables you to make and receive many concurrent calls. You can connect all branches of your organization via a unified number 9200 to make and receive all calls with multiple features for waiting, calls forwarding, and more.

Bevatel provides multiple options of unified number 9200 for the establishments so that you can choose a unique unified number for your establishment that is easy for customers to remember. In addition, the unified number is important in that it gives customers the impression that they are dealing with a professional institution.

SMS service is one of the most important Call Center services that Bevatel provides many professional features for different establishments.