Call Center Software
Bevatel contact centre software is a system that enables you to operate your call centres to receive many of your customers' calls and make many concurrent calls without any problems in networks and lines.
Call Center Software
What is call center software?
The Bevatel Call Center is the first cloud system that enables you to make and receive your call center calls from anywhere, just by connecting to the Internet and without being at the call center headquarters. This system is the easiest in operation, as it does not require complicated cables and installations like traditional call center systems.
This system also allows the customer service and technical support staff at your call center to work remotely. And it enables you to manage your call center and follow up your workflow in a cloud remotely via the Internet.
What are the Bevatel call center software advantages?
The Bevatel contact Center system includes many features that enable you to have a professional call center. And it allows you to communicate with your customers regularly from anywhere and with multiple options.
Certainly, we will not be able to explain all of these advantages, but we can briefly mention some of them as follows: -
Off-duty working hours messages
Integrartion with SMS
Off-duty working hours voice messages
Integration with SMS service
Integration with different systems
Performance monitoring and evaluation
The latest Call Center software in Saudi Arabia provides you with many features and options that enable you to monitor the workflow of your establishment contact center in real-time and with reports through the live panel and the performance reports monitored by the system.
And these features enable you to view the current calls and their details, the status of each employee during his work, the number of calls received and made by each employee, times and breaks' duration. And other details that give you an integrated and detailed overview of your establishment call center, The performance of customer service and technical support staff in general.