What is a Cloud Call Center?
Bevatel Cloud Call Center system is the first contact center company, includes all features and advantages of the traditional phone system with smart techniques for better and easier customer service. This system enables the companies to manage and operate customer service remotely without being in the company or a specific place.
Call center services include a private platform for every company to enable it to have a fast and easy connection with the customers So, customer service and technical support staff can answer customers’ inquiries online and remotely by this professional system. This system enables call center agent and technical support staff to answer customers’ inquiries wherever they are online. So, this system provides permanent customer service and better performance.
Contact Center Company enables customer service and sales managers to monitor the work wherever they are, as it provides them with detailed live monitoring and integrated performance reports, Also, you can link Bevatel Cloud Call Center with the Bevatel CRM system and get many advantages of this integration like Customers’ needs and interests recognizing.
What is Solutions & Features
for using Call Center Solutions from Bevatel?
It also enables the companies to merge all its platforms and systems to get the highest call quality via one control panel that moderates all calls, chat rooms, E-mails, social media chats, and mobile apps …etc.
Why do so many contact centers choose Bevatel?
Bevatel is the leading and first company for contact centers solutions and services, with many advantages professional services, by professional experts and technicians and at the lowest costs.
Live Panel
Bevatel Cloud Call center solutions provide a detailed Live Panel to monitor technical support, and sales staff performance lively, with a lot of current customers’ call details.
This panel helps customer service’, technical support’ and sales managers monitor the problems and try to solve them directly, as this panel enables the managers to connect with the staff during the calls and guide them without being heard by the callers.
Generally, this panel helps to improve staff performance, provide better customer service, and to keep the fixed work rules and the previously put standards, as the staff will have to keep it.
Performance Reports
Bevatel Cloud Call Center provides many reports to monitor customer service staff performance. And then, it helps managers evaluate and develop staff performance.
This system enables you to record calls and refer to them when needed, and also to monitor the missed and received calls by the staff, the times, and the duration which the employee is offline.
These reports also monitor the staff performance, the number of calls made by everyone, and data about the calls’ results for inquiries, complaints, or specific requests.
In general, these reports help to define weaknesses and strengths, monitor and evaluate the staff performance. Then these reports help the manager develop staff performance and customer service.
Packages
Select your suitable price with bevatel
Choose your best suitable package from attractive Bevatel Packages and develop your business performance with high-quality services and professional experts.
Basic
- 3 Extension
- 2 Concurrent call
- Landline number
- Dashboard
- Live Panel
- Report system
- Call recording
- Unlimited internal calls
- 50 min for free for outbound call
Featured
- 6 Extension
- 4 Concurrent call
- Landline number
- Dashboard
- Live Panel
- Report system
- Call recording
- Unlimited internal calls
- 70 min for free for outbound call
Choose your best suitable package from attractive Bevatel Packages and develop your business performance with high-quality services and professional experts.
Basic
- 8 Extension
- 6 Concurrent call
- LandLine number
- Dashboard
- Live Panel
- Report system
- Call recording
- Unlimited internal calls
- 100 min for free for outbound call
Featured
- 10 Extension
- 8 Concurrent call
- Landline number
- Dashboard
- Live Panel
- Report system
- Call recording
- Unlimited internal calls
- 150 min for free for outbound call
Choose your best suitable package from attractive Bevatel Packages and develop your business performance with high-quality services and professional experts.
Basic
- 15 Extension
- 10 Concurrent call
- LandLine number
- Dashboard
- Live Panel
- Report system
- Call recording
- Unlimited internal calls
- 200 min for free for outbound call
Custom
- Extension
- Concurrent call
- Landline number
- Dashboard
- Live Panel
- Report system
- Call recording
- Unlimited internal calls
- Free min for free for outbound call
Compliant IP phones
Compatible CRM systems
