Cloud Call Center

cloud call center

Always keep connected with your customers with Bevatel Cloud Call Center the first system enables you to connect online with your customers remotely and wherever you are.

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What is a Cloud Call Center?

Bevatel Cloud Call Center system is the first contact center company, includes all features and advantages of the traditional phone system with smart techniques for better and easier customer service. This system enables the companies to manage and operate customer service remotely without being in the company or a specific place. 

Call center services include a private platform for every company to enable it to have a fast and easy connection with the customers So, customer service and technical support staff can answer customers’ inquiries online and remotely by this professional system. This system enables call center agent and technical support staff to answer customers’ inquiries wherever they are online. So, this system provides permanent customer service and better performance.

Contact Center Company enables customer service and sales managers to monitor the work wherever they are, as it provides them with detailed live monitoring and integrated performance reports, Also, you can link Bevatel Cloud Call Center with the Bevatel CRM system and get many advantages of this integration like Customers’ needs and interests recognizing.

What is a Cloud Call Center

What is Solutions & Features

for using Call Center Solutions from Bevatel?

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Unified Number 9200

Bevatel Provides a unique unified number to receive a large number of calls and to easy-connect with the customers.

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Welcoming Message

We provide you with IVR service to auto-answer the calls with a welcoming voice message with multiple options.

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Waiting Feature

Bevatel Cloud Call Center provides a waiting feature to display promotions or forward the calls to IVR or mailbox.

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Remotely Working

This system enables you to monitor and manage your work cloudy and remotely, and your staff can also work remotely.

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SMS Service Integration

Bevatel enables Link SMS Service with Cloud Call Center to schedule and auto-send the messages to the customers.

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Landline Telephone

We provide you with a landline and link with your unified number, then you can make and receive a large number of calls.

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Call Recording

Call Center Solutions provide a call recording feature to recognise customers' problems and provide better service.

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Working hours & Holidays

You can define the time of receiving calls according to working hours. Also, schedule the customers’ calls on holidays.

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Calls Forwarding

Bevatel provides forwarding feature calls to a specific department or employee or according to calling at a defined time.

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Softphone Integration

You can link this system with Softphone, and then you can auto-answer your customers’ calls remotely via mobile or computer.

Why Bevatel Cloud Contact Center?

Bevatel is the leading contact center company in the Middle East, specialized in creating new smart solutions to improve new better connection systems and solutions with the customers, This system is not just a call center system, but it also provides a lot of new smart solutions and advantages which help the companies monitor customer service, technical support, and sales staff performance lively, and provide performance reports which help to evaluate the staff and improve their performance.

Bevatel is the first contact center company to operate and manage customer service and technical support remotely and with the same traditional call center system advantages

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Better customer service

Cloud call center solutions provide your customers with better professional service.

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Service 24h/day

Bevatel Provides regular customer service and technical support 24h/day.

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High-Quality Connection

Call Center System provides you the fastest connection at the highest call quality.

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Secured System

This System enables you to keep your customer data secured via powerful databases.

It also enables the companies to merge all its platforms and systems to get the highest call quality via one control panel that moderates all calls, chat rooms, E-mails, social media chats, and mobile apps …etc.

Why do so many contact centers choose Bevatel?

Bevatel is the leading and first company for contact centers solutions and services, with many advantages professional services, by professional experts and technicians and at the lowest costs.

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Regular Communication

Stay connected with your customers wherever you are inside or outside Saudi Arabia via professional systems.

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Advanced Cloud Systems

Smart advanced solutions for better performance, better connection with the customers, and more profits.

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The best Cloud Call Center

Connect with your customers, and improve your business performance with Bevatel Cloud Call Center services.

Live Panel

Live Panel

Bevatel Cloud Call center solutions provide a detailed Live Panel to monitor technical support, and sales staff performance lively, with a lot of current customers’ call details.

This panel helps customer service’, technical support’ and sales managers monitor the problems and try to solve them directly, as this panel enables the managers to connect with the staff during the calls and guide them without being heard by the callers.

Generally, this panel helps to improve staff performance, provide better customer service, and to keep the fixed work rules and the previously put standards, as the staff will have to keep it.

Performance Reports

Bevatel Cloud Call Center provides many reports to monitor customer service staff performance. And then, it helps managers evaluate and develop staff performance.

This system enables you to record calls and refer to them when needed, and also to monitor the missed and received calls by the staff, the times, and the duration which the employee is offline.

These reports also monitor the staff performance, the number of calls made by everyone, and data about the calls’ results for inquiries, complaints, or specific requests.

In general, these reports help to define weaknesses and strengths, monitor and evaluate the staff performance. Then these reports help the manager develop staff performance and customer service.

Performance Reports

Packages

Select your suitable price with bevatel

Choose your best suitable package from attractive Bevatel Packages and develop your business performance with high-quality services and professional experts.

Basic Package for startup business

Basic


  • 3 Extension
  • 2 Concurrent call
  • Landline number

  • Dashboard
  • Live Panel
  • Report system
  • Call recording
  • Unlimited internal calls
  • 50 min for free for outbound call
RECOMMENDED
Featured Package for startup business

Featured


  • 6 Extension
  • 4 Concurrent call
  • Landline number

  • Dashboard
  • Live Panel
  • Report system
  • Call recording
  • Unlimited internal calls
  • 70 min for free for outbound call

Choose your best suitable package from attractive Bevatel Packages and develop your business performance with high-quality services and professional experts.

Basic package for medium business

Basic


  • 8 Extension
  • 6 Concurrent call
  • LandLine number

  • Dashboard
  • Live Panel
  • Report system
  • Call recording
  • Unlimited internal calls
  • 100 min for free for outbound call
RECOMMENDED
Featured package for medium business

Featured


  • 10 Extension
  • 8 Concurrent call
  • Landline number

  • Dashboard
  • Live Panel
  • Report system
  • Call recording
  • Unlimited internal calls
  • 150 min for free for outbound call

Choose your best suitable package from attractive Bevatel Packages and develop your business performance with high-quality services and professional experts.

Basic package for large business

Basic


  • 15 Extension
  • 10 Concurrent call
  • LandLine number

  • Dashboard
  • Live Panel
  • Report system
  • Call recording
  • Unlimited internal calls
  • 200 min for free for outbound call
Custom your package form bevatel

Custom


  • Extension
  • Concurrent call
  • Landline number

  • Dashboard
  • Live Panel
  • Report system
  • Call recording
  • Unlimited internal calls
  • Free min for free for outbound call

Compliant IP phones

Compatible CRM systems