Cloud Call Center Solutions - Call Center Services

Bevatel Cloud Call Center

It is a professional fully-cloud call center. And it enables you to make and receive the possible number of concurrent calls and communicate with your customers using a computer or mobile remotely from anywhere just by connecting to the Internet and with multiple features and options.

A Professional Contact Center customized for your business!

Bevatel provides a full-featured call center and options to communicate with your customers better, faster, and more professionally wherever you are and at the lowest costs!

Create quotes and send them to customers

Customizable to suit your business

Live and detailed monitor

Detailed reports for contact center and customer service

Connect with CRM and ERP

User-Friendly with computer and mobile

Live Panel & Live Reports

Bevatel Cloud Call Center keeps you informed periodically of your business or establishment customer service workflow through the detailed live monitor panel of the entire contact center workflow.

view the employee's status

(available, busy, meeting, with a call, break, etc.)

View waiting lists

Listen to calls

direct an agent in private

Withdraw or end the call

view the duration and details of ongoing calls

Live Panel & Live Reports

Detailed Reports for Call Center

Professional and comprehensive reports for more control of your business contact center!

Bevatel Cloud Call Center system allows you to extract detailed and comprehensive reports with accurate statistics regarding the workflow of the Call Center system and customer service in your company for the period you want.

Reports of working hours and break times for employees

Listen to and download calls recordings

Details of all calls

(duration, date, employee, ended by agent/caller)

Waiting and Pause times for all calls

Missed calls & Abandoned

Average call / talk time per employee

Call reports for each employee

Multiple features specially designed to upgrade your business!

When you utilize Bevatel Cloud Call Center

Fully-cloud system

Bevatel call center system works in the cloud and without the need for any complicated cables or installations; it works just with an Internet connection!

Recording calls

Cloud Call Center records all customer calls and keeps the call recording, so you can listen to and download it anytime for any employee and record.

Waiting feature

You can display specific music during waiting or voice messages with your duty hours and your company's latest services and offers.

Remote working

Assign remote customer service staff to make and receive your calls. And you can use this system from anywhere to track your workflow periodically.

Unified number 9200 / toll-free number 800

Unique unified number starting with 9200 or a toll-free number that begins with 800 to connect your business branches and receive all customer calls.

Determine working hours

Cloud call center system define specific hours to receive customer calls and display a voice message that callers hear during off-duty hours.

Welcome message and IVR

IVR service provide answer customer calls and distribute them to call center employees and previously recorded voice messages.

Voice mail and call forwarding

Provide a call forwarding feature to divert the call to a defined agent, IVR, or voice mail so your customers can leave their inquiries in voice messages.

Bevatel Call Center is the most preferred system for corporates in the Middle East!

Many institutions and commercial activities in various industries rely on the Bevatel cloud call center. It provides many advantages and options to experts and professional specialists.

API Integration with systems

You can integrate the Bevatel system with CRM and ERP systems to develop sales operations, marketing and customer service!

Various Packages for all Businesses

We provide various customized packages for small, medium, and large companies in Saudi Arabia and in the Middle East.

User-Friendly / Cloud 100%

User-friendly and fully cloud Call Center system working without any installations and works cloudly via computer or mobile.

Why is Bevatel the leader of Cloud Call Center solutions in the Middle East?

Bevatel has contributed to developing thousands of call centers for institutions and commercial activities (startups, medium and large) in various business industries and helped them improve the level of their service and technical support and even communicate faster and better with their customers across the Middle East.
Bevatel solutions and systems have helped many corporate sales departments in the Middle East improve their sales performance to more than what they were seeking!

Why is Bevatel the leader of Cloud Call Center solutions in the Middle East?

High-quality Service & Lowest Costs

We provide institutions and activities with high-quality cloud call center services at the lowest costs.

Professional Experts

We provide our services through professional experts in Center and customer service.

Multiple features and options

Bevatel provides all the advantages and options you need to communicate with customers in one service!

Free Technical Support & Regular Training

We provide free technical support and professional after-sales services during the subscription period.

Packages

Select your suitable packages for your business

Bronze Package

Ideal for teams

Supervisor User(1)

Agent Users (3)

Concurrent Calls (2)

Queue Statistics and Reports (Static)

IVR (Standard IVR)

CSAT (Add-on)

APIs for integrations (Add-on)

Automatic call distribution

Real time factor monitoring

Real-time dashboards and historical reports

Performance measurement (Add-on)

call statistics daily \ monthly

Saving recorded phone calls for a month

Free calls between extensions

Unlimited internal calls

Buy now

Silver Package

Ideal for Call Center

Supervisor User(1)

Agent Users (6)

Concurrent Calls (4)

Queue Statistics and Reports (Dynamic)

IVR (Standard IVR)

CSAT (Add-on)

APIs for integrations (Add-on)

Automatic call distribution

Real time factor monitoring

Real-time dashboards and historical reports

Performance measurement

call statistics daily \ monthly

Saving recorded phone calls for a month

Free calls between extensions

Unlimited internal calls

Buy now

Gold Package

Ideal for Business

Supervisor User(1)

Agent Users (9)

Concurrent Calls (6)

Queue Statistics and Reports (Dynamic)

IVR ( Custom IVR )

CSAT (Add-on)

APIs for integrations (Add-on)

Automatic call distribution

Real time factor monitoring

Real-time dashboards and historical reports

Performance measurement

call statistics daily \ monthly

Saving recorded phone calls for a month

Free calls between extensions

Unlimited internal calls

Buy now

Platinium Package

Ideal for Big Business

Supervisor User(1)

Agent Users (12)

Concurrent Calls (8)

Queue Statistics and Reports (Dynamic)

IVR ( Custom IVR )

CSAT (Add-on)

APIs for integrations (Add-on)

Automatic call distribution

Real time factor monitoring

Real-time dashboards and historical reports

Performance measurement

call statistics daily \ monthly

Saving recorded phone calls for a month

Free calls between extensions

Unlimited internal calls

Buy now

Frequently Asked Questions

It is a professional call center that works completely in the cloud, combining all the features and characteristics of a regular call center system, but in a smart professional way to serve customers faster, easier, and less expensive, it enables you to make and receive as many simultaneous calls as possible and communicate with your customers using a computer or mobile remotely and from anywhere only by connecting to the internet with multiple advantages and options.

It makes your communication with your customers a better, faster, and more professional way wherever you are and at the lowest costs, the system is equipped with:
- Creating quotes and send them to customers
- It can be customized to suit your business
- Live and detailed monitor screen
- Detailed reports for Call Center and customer service
- The possibility of linking with CRM and ERP
- Playback via computer and mobile

Bevatel provides you with a full-fledged call center, where the bevatel Cloud Call Center system is not just a call center operating system and technical support only, but it is equipped with intelligent professional features and solutions that help your business track the work of customer support staff, as well as display reports on their work, and then contribute to the development and improvement of productivity.

- The system works completely cloud-based and without the need for any complex behavior or installations, it only works with an internet connection.
- The system is equipped with a unique unified number starting with 9200 or a toll-free number starting with 800 to connect your business branches and receive all customer calls with many options and features.
- The system helps you allocate certain hours to receive customer calls and play voice messages that subscribers hear outside of work.
- The system is equipped with an IVR service for answering customer calls, as well as the ability to distribute them among call center employees and respond to their requests using pre-recorded voice messages.
- It works on the basis of recording all customer calls and saving a call recording so that you can listen to it and download it at any time.
- It has a hold feature during which certain music or voice messages can be played.
- During it, calls can be made and received remotely, not limited to a specific location.
- The system is equipped with a call forwarding function that allows you to transfer a call to a specific employee, an answering machine or voice mail.

- Control panel - Monitor screen - Detailed reports of the call center

Cloud Call Center