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Call Center Devices

Call Center Devices

Communicate with your customers utilizing the latest professional call center devices and improve the performance of your customer service and technical support by making your calls with high accuracy and quality through VoIP technology for calling.

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What are the best call center devices that Bevatel provides for the establishment and commercial activities?

These devices are the most important essential elements for creating an advanced professional cloud call center enabling you to make and receive the concurrent calls required with many advantages and options to communicate with customers through the various departments of sales, marketing, technical support, and customer service in your establishment or business.

This technology provides you with the same features as fixed landline phones and more professional features for transmitting voice calls and video calls (audio and video) digitally through Internet networks.

This technology requires high-speed Internet. It can convert audio signals coming from landlines or mobile phones into digital signals to be transmitted over Internet networks.

Advanced call center devices are simple, more professional, and accurate than regular contact centers devices.

VoIP devices do not require many tools, installations, cables, and complex equipment like regular devices, because they run cloudly just with an Internet connection. Hence, it makes your communication with customers faster and of higher quality.

How do VoIP devices work?

The mechanism of operation of these devices depends on the packet switching technology known as "PST."

PST stands for Packet Switching Technology and is a technology that breaks down the digital signals of voice or video calls into small packages of data that can be transmitted over Internet connections so that you can make and receive customer calls through these digital packets.

As for the mechanism of work of the regular call center devices for establishments, it relies on another technology that transmits audio signals through copper wires to communicate to make and receive calls through the customer service center of your organization or business.

The technology used by regular devices is CSN, and it is a shortened word for Circuit Switched Network. As for the steps for transmitting voice calls via VoIP technology, we can mention them briefly in 5 points as follows:-

  • Convert audio-analog signals to digital
  • Compress audio packets accurately and professionally to transmit audio quickly and without any delay
  • Transmission of voice packets for incoming and outgoing calls through Internet Protocol. Receive digital audio packets.
  • Analyze the received audio packets, extract the data, convert the digital signals into audio signals and send them to the phone.
  • The best call center devices for establishments and commercial activities

Bevatel provides all the types of equipment and tools needed to operate advanced cloud call centers for the establishments and commercial activities, with various capabilities and features that meet the needs of each establishment and help it develop the performance of customer service and technical support. We can highlight the most prominent VOIP products in the following points:-

  • Call Center Headphones
  • PBX Devices
  • Conference Endpoint
  • IP Phones
  • Gateways Devices

Call Center Headphones

  • VT Wired headset VT3000 Mono ST.
  • VT Wired headset VT8000 Duo UNC.
  • VT Wireless Bluetooth VT9500 Binaural.
  • VT Wireless Bluetooth Headset VT9600.
  • VT Wired headset VT7000 Duo UNC.
  • VT Wired headset VT5000 Mono UNC.

PBX Devices

  • Yeastar VoIP PBX S100.
  • Yeastar VoIP PBX S50.
  • Yeastar VoIP PBX S20.

Conference Endpoint

  • Yealink Video Conferencing Room VC880.
  • Yealink Smart Video Conferencing Endpoint VC200.
  • Yealink VC500-Phone-Wired.
  • Grandstream Video Conference GVC3202 + GAC2500.
  • Yealink Video Conferencing Room Collaboration Touch Panel CTP20.

IP Phones

  • Yealink IP Phone SIP-T40G.
  • Yealink IP Phone SIP-T21 E2.
  • Grandstream IP Phone GXP1610.
  • Yealink IP Phone SIP-T54S.
  • Yealink IP Phone T41S.
  • Grandstream IP Phone GXP1760.

Gateways Devices

  • Yeastar VoIP Gateway TA1610 FXO.
  • Yeastar VoIP Gateway TA810 FXO.
  • Yeastar VoIP Gateway TA410 FXO.
  • Yeastar VoIP GSM Gateway TG400.
  • Yeastar VoIP GSM Gateway TG200.
  • Yeastar VoIP GSM Gateway TG100.
  • Yeastar VoIP GSM Gateway TG1600.
  • Yeastar VoIP GSM Gateway TG800.

Why do thousands of organizations and businesses trust Bevatel call center solutions and services?

  • Bevatel offers integrated professional solutions and services for modern call centers.
  • Bevatel is the first and leading Saudi company licensed by the Saudi Communications and Information Technology Commission. It is also certified by STC.
  • Bevatel provides professional after-sales services and free technical support to its customers around the clock and throughout the service subscription period.
  • Bevatel provides the latest high-quality VoIP devices with various professional features and at the lowest costs in the Kingdom of Saudi Arabia.

In general, the best call center devices help you upgrade communication mechanisms with your customers utilizing more professional and higher quality and accuracy methods. And so that the customer service, technical support, marketing, and sales departments in your establishments or business can develop performance, achieve your company's objectives, and even increase sales and profits with fewer Costs and without complicated cables or installations.