مؤسسة الحديثه العالمية للاتصالات وتقنية المعلومات
Call Center Evaluation
Call center evaluation is one of the latest techniques and tools that marketing departments in many commercial activities and establishments depend on to track and analyze the integrated contact center performance and recognize weakness and strength points.
Call center evaluation focuses on customer service, telesales, or technical support performance and contact center evaluating in general, as follows:-
Before writing quality evaluation methods for commercial activities and establishments, we will highlight the importance of call center evaluation in the next paragraph.
The commercial activities and establishments evaluate their contact center for many reasons and advantages that help them upgrade their performance.
We can explain the contact center performance evaluation’ importance in some points briefly, as follows:
Importance points mentioned here are not all the call center quality evaluation methods’ importance and advantages for companies and establishments. But there are many advantages that you can benefit from to evaluate call quality. And we can write about them in the following articles.
Bevatel provides many call center performance evaluation’ techniques that help commercial activities and establishments upgrade their call center and their performance generally.
Bevatel cloud call center includes many tools and techniques that help commercial activities and establishments evaluate their call center quality.
Live panel and performance reports are the most important techniques that you can benefit from to evaluate your customer service staff performance.
Bevatel cloud call center includes a reports system that provides many reports that help you evaluate and upgrade the staff performance.
These reports provide many details about received, missed calls, calls duration, and the times in that the agent was offline.
These reports provide many in-depth details about contact center calls, complaints, orders, and inquiries.