Call Center Management systems

Call Center Management systems

Get the latest Bevatel professional call center management systems for your business or establishment, and stay connected with your target customers with multiple options and features and at the lowest costs in Saudi Arabia

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What are the Bevatel Cloud Call Center management’ Systems?

Cloud call center systems are the latest professional systems for operating the call centers of establishments and commercial activities cloudly with multiple options and features to make and receive calls remotely and anywhere. These systems work just by connecting to the Internet

Therefore, you can run these systems in cloudly and remotely, and then you can track the workflow of your establishment call center and listen to customer service calls, technical support, and sales from anywhere online

This feature also allows your staff to work remotely online from anywhere without the need to be in your establishment call center. And then, you can assign customer service staff to work remotely, and this feature saves you a lot of costs of setting up headquarters, offices, and many devices for customer service staff

Advantages of cloud center systems

The cloud call center systems from Bevatel include many advantages that you can benefit from to obtain an integrated professional call center for your establishment or business, provide better service and technical support to customers at the lowest costs in Saudi Arabia

The most important features are:-

  • Track the workflow (Live Panel and system reports).
  • Calling features (recording, waiting, calls forwarding).
  • IVR Feature.

Track the workflow

The Bevatel Cloud Call Center system allows you to monitor the workflow of your establishment or business call center through several distinctive features and options that enable you to track your work performance periodically and with reports through the Live Panel and system reportss

Bevatel Live Panel

The live panel is one of the most prominent features of the Cloud Call Center systems provided by Bevatel to track the workflow of the call center and the customer service staff performance periodically

The Bevatel live Panel enables you to view the ongoing calls and their details, and listen to the calls privately and without the caller or employee knowing. And then this panel enables you to privately direct the agent or correct info

This panel also allows you to join the call at any moment in case of a customer take liberties or if there is misunderstanding between the customer service agent and the customer, or to end the call in general

Cloud Call Center System Reports

Bevatel Cloud Call Center provides professional integrated reports about your establishment or your business performance

These reports provides you with in-depth details about your contact center staff performance, working hours number, break time number and duration, missed calls, received calls and its duration and the number of calls made by every agent

These reports, which the Bevatel system provides you with, help you follow up the workflow daily, weekly or monthly, and thus help you evaluate and develop employees' performance by recognizing the strengths and weaknesses in their performance and directing them towards development

Calling features (waiting, recording and transferring calls)

The Bevatel Cloud Call Center system provides multiple features for making and receiving calls, including call recording, waiting and call forwarding

The system records outgoing and incoming calls to the call center of your establishment or business, and you can export call recordings for the last 30 days

This system also allows you to run the waiting feature, which enables you to dispaly audio recordings of your business offers and services, or audio recordings that include details about working hours, company branches, and others

IVR Feature

This feature is one of the most popular Bevatel call center management system features. Bevatel systems allow you to activate the IVR feature that helps your customers to get answers to their inquiries regarding your services or products

In general, Bevatel provides you with professional cloud call center systems with integrated and distinctive options and features to run your establishment or business contact center and provide better service and technical support to your customers at the lowest costs in Saudi Arabia