Call Center System

Contact customers via the latest & most rapid cloud call center system in the Middle East! Better sales, profits & customer service, all by the Bevatel system!

Call Center System

Call Center System

All you need , Few minutes to operate the best cloud call center system!

Bevatel system is a full-featured call center for receiving and making concurrent customer calls. It works cloudly with an internet connection and does not require complicated cables or installations.

Bevatel Call Center is a flexible cloud call center that works via computer and mobile. You can install it within a few seconds and operate it to receive and make your business calls online and remotely from anywhere without having to be at your establishment or business headquarters.

Utilize your numbers and landlines and get an integrated cloud call center system.

You can use your numbers or landlines to get a complete cloud call center system with features and options.

If you want to operate the call center system with your numbers and lines, Bevatel will provide you with GSM Gateways and Sip lines to run the system with all its features and tools.

Utilize your numbers and landlines and get an integrated cloud call center system.

احصل على نظام كول سنتر سحابي متكامل

Multiple Features designed for better and regular communication and more profits!

Multiple Features designed for better and regular communication and more profits

Multiple Features designed for better and regular communication and more profits!

Fully-cloud contact center

Multiple features to contact customers

Detailed Live Panel

Detailed reports for contact center

Integration with systems like ERP, CRM

User-Friendly with Mobile & Computer


Contact your customers anytime from anywhere over a fully-cloud system!

Your employees can utilize the Bevatel cloud call center system to communicate with customers remotely over a professional system working online and from anywhere to make you stay connected with your customers and provide them with regular service and better technical support.

Contact your customers anytime from anywhere over a fully-cloud system!

Contact your customers with fully-cloud system

The First Integrated Cloud System with multiple features for Call Center and customer service!

Bevatel provides all the features and advantages your company's call center needs to communicate with customers in one integrated cloud system.

Determine working hours and holidays
Determine working hours and holidays

The cloud call center system allows you to customize working hours to receive your business calls and display voice messages that the caller hears when calling during off-duty hours.

Welcome message and IVR
Welcome message and IVR

You can activate the IVR feature to receive customer calls and distribute them to your employees during working hours or to respond to callers' inquiries with pre-recorded voice messages.

 Call distribution and forwarding
Call distribution and forwarding

The Bevatel system distributes calls to your employees during working hours, forwards calls, and transfers them to voicemail or IVR.

سهولة الاستخدام عبر الجوال أو الكمبيوتر
سهولة الاستخدام عبر الجوال أو الكمبيوتر

نظام بيفاتيل للكول سنتر يعمل سحابيًا متوافق للعمل من خلال الكمبيوتر والجوال بدون أي تركيبات معقدة ومن أي مكان عن بعد فقط بالاتصال بالإنترنت.

Waiting feature
Waiting feature

You can take advantage of this feature by displaying certain music during waiting or playing voice messages that include your company's offers and business hours.

 Call recording
Call recording

Bevatel Call Center system records all calls and saves the recordings. So you can download them at any time for training and quality purposes.

Voicemail Service
Voicemail Service

The voice mail feature allows callers to leave their inquiries and complaints in a voice message that employees can hear to call back customers and respond to their questions.

العمل عن بعد
العمل عن بعد

يسمح لك نظام الكول سنتر السحابي أن تقوم بتعيين موظفين يعملون عن بعد، ويمكنك من متابعة مركز الاتصال من أي مكان، فهو نظام احترافي يعمل بالاتصال عبر الإنترنت.

Live and detailed monitor for your entire business contact center!

Live and detailed monitor for your entire business contact center

Live and detailed monitor for your entire business contact center!

Bevatel's live panel provides comprehensive and accurate details of your entire contact center workflow.

For example:-

This panel allows you to view each agent's status (in a call, busy, meeting, break, or out of duty) and view waiting lists and waiting times.

It also allows you to listen to ongoing calls to direct the agent privately, correct info, withdraw or end the call.

Comprehensive reports and analytics for contact center and customer service!

Track your business with comprehensive reports and analytics to evaluate and develop your agents’ performance to a more professional one!
Bevatel cloud call center system allows you to extract integrated and detailed reports about your entire company's call center with accurate statistics regarding customer calls and your staff performance.

Contact Center Agents Duty-hours and break reports

Listen to and download any call recording

Calls Details (duration, date, employee, ended by agent/caller)

Pause time and waiting periods for each employee

Average talking / call time per employee

missed calls and abandoned calls

Calls reports for each agent

Comprehensive reports and analytics for contact center and customer service!

Comprehensive reports and analytics for contact center and customer service

Packages

Select your suitable packages for your business

Frequently Asked Questions

Frequently Asked Questions

The data is fully secured, as our systems help you to keep customer data on powerful and fully secured databases.

We provide all our customers throughout the kingdom with continuous customer service and technical support throughout the day 24 hours/day, through experts, technicians, and specialists at the highest level of professionalism.

Already.. you can use the service while traveling outside Saudi Arabia and from anywhere around the world. All bevatel cloud services work online and remotely from anywhere and without the need for you to be at the call center of your business or organization.
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