Through the Bevatel Call Center system Control Panel, you can get much data about the customer subscription durations and the renewing times
Through this panel, you can get professional integrated detailed reports about the customers’ services subscribed-to.
Live Panel enables you to monitor your customer service staff lively and clarify all the current call details.
This panel also enables you to listen to the current calls, monitor the staff, and guide them privately.
In General, this live panel helps the managers monitor, evaluate, and develop the call center staff performance. It also helps you get better customer service. And it makes the staff commit to your work standards.
Call System provides you with some professional reports that monitor your staff, and then you can evaluate and improve their performance.
The system provides you with some reports about missed and received calls, the times when the agent is off duty.
Also, it enables you to record the calls with integrated reports about the customers’ inquiries or complaints.
Generally, these reports help you monitor, evaluate, and improve customer service staff performance. Then provide your customer with a better service.