Bevatel call center evaluation methods help you know the customers’ satisfaction extent
with your services and products and the customer service provided. Also, it helps to monitor customers’
feedback on the company in general and on its staff. And this makes customers feel satisfied because the
company cares about their feedback.
Call center evaluation and quality evaluation help to recognize customers’ problems,
needs, and attitudes related to the company’s services and products, besides recognizing their feedback
on customer service and whether the staff answered their inquiries and helped them solve their problems.
And other Call evaluation factors that help your company solve customers’ problems, meet their needs,
and provide them with the best service.
Company and staff performance developing
Bevatel post-call staff evaluation methods enable your company to evaluate customer service, technical support, and sales through a recorded voice form that callers fill out after the call or by auto-dialing the customer after some minutes.
Call Center Quality helps you monitor the staff performance, recognizing their strengths, weaknesses, and their commitment to work basics: greeting, products and services info, customers helping, and till to ending the call, Besides defining the number of the received call by the staff, duration, transfer times, the staff’ speed and the customers’ number which the employee helped them.
All of these above features help you develop staff performance, train them if needed, and develop the business performance generally.