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Call Evaluation
The latest methods of contact center evaluation for customer service, sales & technical support via a voice form or by contacting customers after the call.
Call Evaluation
Improve your performance and satisfy your customers in one service, The most accurate and optimal call evaluation from bevatel
In case of a decrease in the productivity of your business and employees, or if you notice a lot of complaints about your service, just contact the call evaluation service immediately from bevatel, which is one of the newest methods of evaluating the effectiveness of a call center for businesses and institutions, this is done to evaluate the effectiveness of the services provided to your customers and to evaluate the effectiveness of the work of employees in general.
Evaluate the effectiveness of calls or the work of your company's call center
Evaluate the effectiveness of calls or the work of your company's call center
“Call Evaluation” is one of the newest methods and tools that marketing departments use for various commercial activities and institutions to monitor and analyze the work of the entire contact center and identify the weaknesses and strengths of the entire contact center, the call evaluation process is based on evaluating the work of customer support staff, sales or technical support staff, as well as evaluating calls to the call center as a whole.
Bevatel Cloud Communication Solutions offers methods for evaluating calls in two ways: either by using a voice form filled in by the customer after the call or by automatically contacting the customer after a certain period of time to fill out a customer service assessment form.
The effectiveness of your calls and the productivity of your employees are under the control of a single service from bevatel
Call evaluation and customer service methods are one of the most important tools that help your organization or business to improve its performance and identify its weaknesses and strengths, this assessment helps to improve the efficiency of both the customer support staff, as well as the technical support team and the sales department, and using methods of evaluating not only customer service, but also evaluating staff after a call, this methods help your company to understand customer problems well, and then provide customers with the best service and meet their needs.
The effectiveness of your calls and the productivity of your employees are under the control of a single service from bevatel
Improve the performance of your company and your employees with bevatel call evaluation service
Improve the performance of your company and your employees with bevatel call evaluation service
With the next clarification:-
The number of calls made by each employee.
The number of calls received by each employee.
The duration of each call and the average duration of calls
The duration of the call before the response of the customer support staff
The extent to which call center employees adhere to official working hours.
How well employees respond to customer requests and solve their problems.
The success of sales staff in turning potential customers into real customers by contacting them by phone.
The degree of customer satisfaction with the level of services and products provided by the company and the work of the customer service staff in general.
Call evaluation for business activities and organizations the most important of all.
The Call Evaluation service will help you understand the problems, needs and trends of various target customers.
Weaknesses and strengths are determined in the Contact Center.
this helps you find out the actual volume of calls and determine the appropriate number of staff for your call center.
This allows you to find out how many calls each employee has made or received.
Identify the compliance of call center employees with the official work schedule.
Determine the success of employees in responding to customer requests and solving their problems.
Call evaluation for business activities and organizations the most important of all.
Evaluate the call center performance of your business closely
Evaluate the call center performance of your business closely
1- This contributes to providing the best possible service to your customers by determining how satisfied customers are with your company's services and products and how satisfied they are with the customer service provided.
2- This will allow you to better understand customer problems and to know their needs and problems related to your services and products, as well as to know their reaction to customer service.
3- The service helps you improve the efficiency of your business and your employees, as this assessment helps to track the quality of employees' work, identify their weaknesses and strengths, as well as a commitment to working methods.
Why choose the call evaluation service from bevatel?
We use a variety of methods to evaluate customer service and calls for your business.
We provide you with detailed number reports to evaluate calls and personnel
We provide continuous technical support around the clock during all days of the week.
