Bevatel Cloud Call center solutions provide a detailed Live Panel to monitor technical support, and
sales staff performance lively, with a lot of current customers’ call details.
This panel helps customer service’, technical support’ and sales managers monitor the problems and
try to solve them directly, as this panel enables the managers to connect with the staff during the
calls and guide them without being heard by the callers.
Generally, this panel helps to improve staff performance, provide better customer service, and to
keep the fixed work rules and the previously put standards, as the staff will have to keep it.
Bevatel Cloud Call Center provides many reports to monitor customer service staff
performance. And then, it helps managers evaluate and develop staff performance.
This system enables you to record calls and refer to them when needed, and also to
monitor the missed and received calls by the staff, the times, and the duration which the employee
These reports also monitor the staff performance, the number of calls made by
everyone, and data about the calls’ results for inquiries, complaints, or specific requests, In
general, these reports help to define weaknesses and strengths, monitor and evaluate the staff
performance. Then these reports help the manager develop staff performance and customer service.