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Cloud Call Center

Cloud Call Center

Always keep connected with your customers with Bevatel Cloud Call Center the first system enables you to connect online with your customers remotely and wherever you are.

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What is a Cloud Call Center?

Bevatel Cloud Call Center system is the first contact center company, includes all features and advantages of the traditional phone system with smart techniques for better and easier customer service. This system enables the companies to manage and operate customer service remotely without being in the company or a specific place.

Call center services include a private platform for every company to enable it to have a fast and easy connection with the customers So, customer service and technical support staff can answer customers’ inquiries online and remotely by this professional system. This system enables call center agent and technical support staff to answer customers’ inquiries wherever they are online. So, this system provides permanent customer service and better performance.

Contact Center Company enables customer service and sales managers to monitor the work wherever they are, as it provides them with detailed live monitoring and integrated performance reports, Also, you can link Bevatel Cloud Call Center with the Bevatel CRM system and get many advantages of this integration like Customers’ needs and interests recognizing.

Cloud Call Center System

What is Solutions & Features

for using Call Center Solutions from Bevatel?

phone line
Landline Telephone

We provide you with a landline and link with your unified number, then you can make and receive a large number of calls.

Unified Number 9200
Unified Number 9200

Bevatel Provides a unique unified number to receive a large number of calls and to easy-connect with the customers.

Welcoming Message
Welcoming Message

We provide you with IVR service to auto-answer the calls with a welcoming voice message with multiple options.

Call Recording
Call Recording

Call Center Solutions provide a call recording feature to recognise customers' problems and provide better service.

Waiting Feature
Waiting Feature

Bevatel Cloud Call Center provides a waiting feature to display promotions or forward the calls to IVR or mailbox.

Working hours & Holidays
Working hours & Holidays

You can define the time of receiving calls according to working hours. Also, schedule the customers’ calls on holidays.

Remotely Working
Remotely Working

This system enables you to monitor and manage your work cloudy and remotely, and your staff can also work remotely.

Calls Forwarding
Calls Forwarding

Bevatel provides forwarding feature calls to a specific department or employee or according to calling at a defined time.

SMS Service Integration
SMS Service Integration

Bevatel enables Link SMS Service with Cloud Call Center to schedule and auto-send the messages to the customers.

Softphone Integration
Softphone Integration

You can link this system with Softphone, and then you can auto-answer your customers’ calls remotely via mobile or computer.

Why Bevatel Cloud Contact Center?

Bevatel is the leading contact center company in the Middle East, specialized in creating new smart solutions to improve new better connection systems and solutions with the customers, This system is not just a call center system, but it also provides a lot of new smart solutions and advantages which help the companies monitor customer service, technical support, and sales staff performance lively, and provide performance reports which help to evaluate the staff and improve their performance. Bevatel is the first contact center company to operate and manage customer service and technical support remotely and with the same traditional call center system advantages

High-Quality Connection
High-Quality Connection

Call Center System provides you the fastest connection at the highest call quality.

Better customer service
Better customer service

Cloud call center solutions provide your customers with better professional service.

Secured System
Secured System

This System enables you to keep your customer data secured via powerful databases.

Service 24h/day
Service 24h/day

Bevatel Provides regular customer service and technical support 24h/day.

It also enables the companies to merge all its platforms and systems to get the highest call quality via one control panel that moderates all calls, chat rooms, E-mails, social media chats, and mobile apps …etc.

Why do so many contact centers choose Bevatel?

Bevatel is the leading and first company for contact centers solutions and services, with many advantages professional services, by professional experts and technicians and at the lowest costs.

The best Cloud Call Center
The best Cloud Call Center

Connect with your customers, and improve your business performance with Bevatel Cloud Call Center services.

Advanced Cloud Systems
Advanced Cloud Systems

Smart advanced solutions for better performance, better connection with the customers, and more profits.

Regular Communication
Regular Communication

Stay connected with your customers wherever you are inside or outside Saudi Arabia via professional systems.

Live Panel

Bevatel Cloud Call center solutions provide a detailed Live Panel to monitor technical support, and sales staff performance lively, with a lot of current customers’ call details.

This panel helps customer service’, technical support’ and sales managers monitor the problems and try to solve them directly, as this panel enables the managers to connect with the staff during the calls and guide them without being heard by the callers.

Generally, this panel helps to improve staff performance, provide better customer service, and to keep the fixed work rules and the previously put standards, as the staff will have to keep it.

Live Panel
Performance Reports

Performance Reports

Bevatel Cloud Call Center provides many reports to monitor customer service staff performance. And then, it helps managers evaluate and develop staff performance.

This system enables you to record calls and refer to them when needed, and also to monitor the missed and received calls by the staff, the times, and the duration which the employee is offline.

These reports also monitor the staff performance, the number of calls made by everyone, and data about the calls’ results for inquiries, complaints, or specific requests, In general, these reports help to define weaknesses and strengths, monitor and evaluate the staff performance. Then these reports help the manager develop staff performance and customer service.

Packages

Select your suitable price with bevatel
Basic Package for startup business

Basic


  • 3 Extension
  • 2 Concurrent call
  • Landline number

  • Dashboard
  • Live Panel
  • Report system
  • Call recording
  • Unlimited internal calls
  • 50 min for free for outbound call
Featured Package for startup business

Featured


  • 6 Extension
  • 4 Concurrent call
  • Landline number

  • Dashboard
  • Live Panel
  • Report system
  • Call recording
  • Unlimited internal calls
  • 70 min for free for outbound call
Basic package for medium business

Basic


  • 8 Extension
  • 6 Concurrent call
  • LandLine number

  • Dashboard
  • Live Panel
  • Report system
  • Call recording
  • Unlimited internal calls
  • 100 min for free for outbound call
Featured package for medium business

Featured


  • 10 Extension
  • 8 Concurrent call
  • Landline number

  • Dashboard
  • Live Panel
  • Report system
  • Call recording
  • Unlimited internal calls
  • 150 min for free for outbound call
Basic package for large business

Basic


  • 15 Extension
  • 10 Concurrent call
  • LandLine number

  • Dashboard
  • Live Panel
  • Report system
  • Call recording
  • Unlimited internal calls
  • 200 min for free for outbound call
Custom your package form bevatel

Custom


  • Extension
  • Concurrent call
  • Landline number

  • Dashboard
  • Live Panel
  • Report system
  • Call recording
  • Unlimited internal calls
  • Free min for free for outbound call

FAQ

Bevatel cloud call center is the latest professional call center system in Saudi Arabia. This system runs cloudly, online, and from anywhere. Bevatel provides this system with integrated features in various packages for startup, medium and large businesses.

Bevatel provides you with a professional integrated dashboard to manage and track your business contact center. This dashboard is for the managers to control the contact center, monitor the call center staff performance and the current calls, and manage the contacts log, The Bevatel dashboard enables the contact center manager to listen to calls, guide the agents in the private, correct info, end the call, and others

Yes, of course. Bevatel provides you with free of charge minutes to call the customers. And these free minutes differ according to the package type (startup package, medium companies, and large businesses) and whether the package is basic or premium. And after using these free-of-charge minutes, the minute will be 40 halalas costs.

It’s a technique that the customer service agent activates to make and receive calls. Every agent has an extension with 3 fields (User name, Password, and Server.).

Concurrent calls are received or made simultaneously through the same unified number or the landline without showing that the line is busy to the caller, Each establishment chooses the best suitable package for concurrent calls number expected to its call center

Bevatel cloud call center is the latest system that enables you to operate your establishment or business contact center cloudly, Bevatel cloud call center packages provide you with many features that enable you to get a professional integrated call center for your establishment

Bevatel cloud call center packages enable you to:-

  • Link all your establishment branches through a unified system.
  • Track your customer service staff with detailed reports periodically.
  • Record Calls activate the waiting and forwarding feature.
  • Run the contact center cloudly, remotely, and from anywhere.

The internal calls are made between employees and managers in one establishment through the extension that each employee uses to make and receive calls, In all of its packages, Bevatel enables you to make unlimited internal calls between employees and managers.

Yes, of course. These packages include many features like ingoing and outgoing Calls recording monthly

To operate your mobile lines and connect them to the Bevatel cloud call center system, you can order Bevatel GSM Gateway devices to run your SIM cards, make and receive calls through the Bevatel Cloud Call Center system.

You can activate your landlines and unified number to benefit from the Bevatel Cloud Call Center system by ordering a Gateway device from Bevatel for landlines and connecting it to the call center cloud system.

Yes sure. You can get an integrated Bevatel Cloud Call Center system to make and receive calls through your landline.

Yes, you can make use of your unified number and use it to make and receive calls through the Bevatel professional Cloud Call Center system.

Yes, of course. Bevatel allows you to operate your landlines or mobile lines to make and receive calls through the Bevatel Cloud Call Center system inside and outside Saudi Arabia and from anywhere around the world.

Yes, you can connect the Bevatel Cloud Call Center system with some other your business systems, such as CRM, ERP, or Billing System. And then you can get many features and facilities through one platform.

Yes, of course, there are additional fees for connecting the Cloud Call Center system with other systems. These fees vary according to your business requirements and the needs of this connection, each system's features, volume, and the number of systems required to be linked.

Yes. You can display IVR with the Cloud Call Center system. Bevatel provides integrated IVR service in the language you want and the number of voice messages required.

Yes, there are additional costs for setting up the IVR feature with the Bevatel Cloud Call Center system. These fees vary according to the volume, the number of voice messages, and the languages required.

In case of receiving the available concurrent calls number, the caller will see a message (the line is busy), For example: if you subscribe to a package to receive 3 concurrent calls, the fourth call will be with a message (the line is busy), Then, you can increase the available concurrent calls by upgrading your package to a more advanced one that enables you to receive a suitable concurrent calls' number. 

If you subscribe to one of Bevatel cloud call center packages, you can record the calls for a month and get the recordings of the last 30 days through your company server.

Yes, through the Bevatel Softphone mobile application that runs on the mobile with the Android or IOS system. You can connect this app with the Bevatel Cloud Call Center, and then your outdoor staff can make and receive calls from anywhere.

Yes, of course. Bevatel cloud Call center includes many features and tools that help you monitor and evaluate your establishment contact center staff's performance.

You can track and evaluate your business contact center staff's performance through the live panel and performance reports in the Bevatel cloud call center system.

This panel enables you to track customer service agents periodically. It allows you to listen to the current calls, guide the agent in private, correct info for the caller. The live panel also provides detailed data about the current calls and the agents’ status: in a meeting, has a call, or in a break time.

Bevatel cloud call center provides integrated professional reports about the staff performance: detailed data about the missed and received calls, the calls number made by the agent, calls duration, break times, and other details that help you get an integrated overview of the customer service agents’ performance.

Yes, of course. You can benefit from the Bevatel cloud call center from anywhere inside and outside Saudi Arabia.

You can benefit from a cloud call center system to link your business branches cloudly and get high-quality calls just by internet connection.

Yes, you can benefit from the basic package for a startup business. And this package provides you with 3 extensions to make and receive 2 concurrent calls.

Yes, of course. You can benefit from the basic package for medium business. And this package includes 8 extensions to make and receive 6 concurrent calls.

Yes, of course. You can benefit from the premium Bevatel package for startup businesses. This package includes 6 extensions to make and receive 4 concurrent calls.

Yes, of course. Bevatel provides the medium companies with a premium package that includes 10 extensions to make and receive 8 concurrent calls.