مؤسسة الحديثه العالمية للاتصالات وتقنية المعلومات
The Bevatel CRM system has great importance for the establishments and business activities and all their departments. So, we find there are CRM uses for these departments:
The customer service management system is one of the applications and systems that no establishment can do without managing new and existing projects.
This system helps you manage new projects in your organization in a professional and integrated manner, starting from project planning and assigning the tasks of departments and employees to follow up on implementation and completing tasks on the required dates.
This application allows you to follow up the project implementation stages periodically, the employees’ tasks (completed tasks, pending tasks, completion dates), and other details and options that assure that you follow up and manage all project stages professionally.
The Bevatel Customer Relationship Management System is the latest professional system that provides you with multiple advantages and options to provide better customer service and technical support to your target customers.
This application allows you to write down the current and the new customers’ problems and inquiries. Then, you can understand customers, their problems, needs, and feedback towards the products and services you provide, and thus you can provide the appropriate services and solutions to them and provide them with the best technical support.
The Bevatel technical support tickets in the customer service management system enable you to review all the customers’ problems and inquiries in general. And this helps you know the pending, solve problems and answer the frequented customers’ questions that help you provide the best solutions, services, and products suitable for them that meet their needs. And make them regular customers.
There are many reasons why many companies use Bevatel call center solutions and services, the most prominent of which are mentioned in some points as follows: