مؤسسة الحديثه العالمية للاتصالات وتقنية المعلومات
Unified Call Center
It is an integrated call center provided by Bevatel as one of the solutions and services for various call centers. It is the latest integrated professional call center, as it includes cloud systems for call centers and customer service. And then these systems run online and remotely just with an internet connection.
Before we mention the Bevatel Cloud Call Center features, we will highlight the main components “they are features in themselves”
Its also known as the integrated contact center because it includes a cloud call center, CRM system, a distinctive unified number, landlines, and other details.
It is the latest professional call center system from Bevatel, and it is the latest cloud call center system in Saudi Arabia.
This system provides many advantages that enable commercial activities and establishments to make and receive many concurrent calls cloudly, online, and remotely without being at call center headquarters.
Also, this system provides professional features for call center managers so that they can manage and fully control the call center from anywhere through:
The live panel is one of the most important Cloud Call Center features and an essential of the Bevatel Cloud Call Center system.
This panel enables call center managers to view the workflow lively by listening to current calls, directing employees, correcting wrong information, ending the concurrent call, and other features that help managers follow up and evaluate the customer service staff performance.
Bevatel cloud call center provides many detailed reports about the customer service staff performance, the number of incoming and outgoing calls, the number and duration of break periods for every agent.
These reports help the managers monitor and track the call center staff performance weekly or monthly. Then, you can evaluate every agent to develop the contact center performance in general.
Bevatel Cloud Contact Center provides business activities and establishments with many advantages that make many corporations depend on Bevatel Contact center services and solutions.
One of the Bevatel Unified Call Center advantages is that it includes integrated services and solutions for making and receiving calls and managing customer service. Bevatel Cloud Call Center includes:
Besides that, these systems and solutions provide multiple professional integrated. Here are some points as follows:
Many business activities and establishments depend on Bevatel services and solutions for contact centers for many reasons that we can mention some of them as follows: