The best call center system for tourism companies

What is The Best Call Center System for Tourism Companies in Saudi Arabia?

The best call center system for travel and tourism companies is the latest one that enables you to make and receive the required concurrent calls with many options and benefits to communicate with customers. This system is indispensable for sales, customer service, and technical support departments to communicate with customers in a faster and more professional manner and for various purposes, the most prominent of which are as follows:-

Responding to customer inquiries regarding hotels and flights

Helping customers and solving their problems

Conduct sales operations and respond to customer requests

Bevatel system for tourism companies contact centers’ Advantages

This system is the best of its categories to communicate with your potential, existing, and new customers, manage your company's contact centers, and track the workflow of customer service, sales, and technical support departments, moment by moment, and with detailed statistics.

This system also provides you with many advantages to make and receive customer calls for hotel and flight reservations and customer complaints regarding the services you provide. We can mention the most prominent advantages of The Best Contact Center System For Tourism Companies in the following points:-

Professional Cloud system

Calling Features

Waiting + Call Forwarding

Calls Recording

Voice mail and IVR Feature

Calls Keeper

Track the workflow

Live Panel

System Reports

Professional Cloud system

Bevatel system is the latest Contact system that runs cloudly, and without the need for any complicated installations or equipment, this system works only with an internet connection.

The cloud feature in this system enables you to utilize and operate it from anywhere. And without the need to be at the call system of your tourism company.

Then you can assign customer service, technical support, or sales staff to respond to your customers' inquiries, receive their requests, and solve their problems regarding your flights and hotel reservations.

In general, this system helps you save many costs related to establishing and equipping an integrated call center headquarters, as it is a professional and cloud system that allows your employees to work remotely and from anywhere.

(1) Waiting Feature

When your employees receive the concurrent limit of calls, you can put new calls on queues for customer service, technical support, or sales calls. Then the call is automatically transferred to the employee who is available to receive the calls. During the waiting time, you can play specific music or play voice messages that include the latest services, offers, discounts, travel and tourism, and opening times.

(2) Calls Recording

The Best Contact System records all the calls made and received by your customer service, sales, and technical support staff. You can extract all your call center call recordings at any time for the last 30 days, as this system keeps all call recordings.

(3) Voicemail Feature

Voice mail service allows callers to leave their inquiries, complaints, requests, or reservations in a voice message that the customer service, sales, or technical support staff members receive. Then the concerned employee will call the customer back to answer his inquiries, make the flight and hotel reservations he wants, or provide the required technical support.

(4) IVR Feature

IVR service enables you to respond to customer inquiries, problems, and requests through several pre-recorded voice messages. These voice messages contain information and details about customer inquiries and problems. And they enable the caller to obtain the information he is calling about without communicating directly with any phone center staff and customer service.

(5) Divert calls

The employees of the tourism companies' call centers can take advantage of the call forwarding feature to transfer the customer's call to the concerned employee for follow-up or the automatic answering service or the voice mail service.

(6) Calls Keeper

The call keeper feature is one of the most prominent advantages of The Best Call Center System For Tourism Companies provided by Bevatel. This system keeps all the incoming calls to your unified number outside working hours. Then your employees can see the unanswered customer calls that the system has kept with details (caller number, call time, caller ring duration).

Track the workflow

The cloud call center system allows you to monitor the workflow of your company's calls online and from anywhere just by connecting to the Internet, moment by moment, with reports and statistics. You can follow the workflow through the following tools:

Live Panel

System Reports

Live Panel

The live panel allows you to view the workflow of your company's call center in real-time. This panel enables you to have an overview of the performance of the Reservations, Technical Support, and Sales staff and to know the status of each employee that has a call on break, meeting, or busy.

It also allows you to view waiting lists, their waiting time, callers’ numbers, and the duration of ongoing calls. These details help you get an integrated overview of the performance of private call center employees and then help you evaluate and develop performance in general.

System Reports

The cloud call system provides you with integrated professional reports on the performance of customer service staff, sales, technical support, and comprehensive details about all calls to your call center. You can extract integrated reports and statistics on the following details:-

The number of calls made and received by each employee

The number and duration of breaks for each employee

Number of unanswered received and abandoned calls

Dates and durations of all call center calls

You can export these reports at any time and for any period by defining the required period.

The Best Call Center System For Tourism Companies of Bevatel provides a detailed overview of all customers' calls, whether for hotel or flight reservations, complaints, inquiries, or other matters that require communication with a customer service employee or reservations staff.