The best call center system for tourism companies

Also, It enables them to conduct all sales operations in a faster and more professional way.

The Bevatel system for modern call centers is the latest system that tourism companies rely on to make and receive the possible number of simultaneous calls.

This system enables sales and customer service departments to receive customer requests and reservations, respond to their inquiries, and solve their problems through many tools and professional methods for communicating with customers.

Through this article, we will learn about the best-advanced cloud call center systems and the advantages of making and receiving calls, and to follow the workflow of the call center, let's go.

The Best call center system for tourism companies

The cloud call center system from Bevatel is the best and most indispensable system for the call centers of tourism companies of all sizes and fields of activity in Saudi Arabia.

Thousands of tourism companies rely on this system for many purposes that help them achieve their goals and increase their sales and profits.

We can briefly review the most prominent uses of the cloud call center system for tourism companies in the following points:-

Receiving hotel and flight reservations

Conducting sales operations

Providing technical support to customers (resolving customers' problems with hotel or flight reservations)

Given the importance of organizing call centers for tourism companies, these systems must include many features, options, and tools to enable customer service, technical support, and sales staff to carry out their tasks more professionally and effectively.

Bevatel system Advantages for tourism companies

Bevatel system is the latest professional cloud system that enables you to make and receive the possible number of concurrent calls to communicate with customers quickly and with multiple advantages and options only by connecting to the Internet.
We mention the most prominent advantages of the best call center system for tourism companies in points as follows:-

Divert calls

Waiting feature

Call Recording

Automated reply

Live Panel screen

System Reports

Call forwarding

The call forwarding feature is one of the most prominent features of the Bevatel system that helps customer service and reservations staff assist customers and provide them with better service.

The customer service staff can divert one of the calls to a specific department or a defined employee responsible for the caller's request or inquiry.

for example:-

you can transfer a customer call to the employee responsible for Jeddah airline reservations, the hotel reservations department in Riyadh, or the technical support department.

This feature also enables you to transfer the call to an automated answering service or voice mail at the caller's request.

Waiting feature

This feature helps you when all the technical support, reservations, or customer service staff are busy, as you can use it to put callers on it.

This feature helps you play specific music or voice messages that include your company's offers and services, business hours, and other details and information that you want to inform callers.

Call Recording

The call recording feature is one of the advantages of the Bevatel system used by travel and tourism companies for training and quality purposes.

Our cloud call center system records all incoming and outgoing calls in your company's call center, and the system keeps these recordings for 30 days.

This system allows you to listen to all call recordings at any time.

Bevatel system helps you extract these recordings at any time and download them in MP3 format to your computer.

The call recording feature is one of the advantages of the best call center system for tourism companies to track the workflow of your call center periodically.

This feature helps you evaluate the performance of customer service, reservations, and technical support staff then develop it.

IVR Feature

The IVR feature is one of the most prominent advanced cloud contact centers' features that tourism companies rely on to communicate with customers.

Through this feature, you can respond to callers' inquiries and problems regarding hotel or flight reservations through some pre-recorded voice messages.

You can take advantage of this feature to record audio files that include information and details related to your travel, aviation, and tourism services, your organization's working hours, and other info that customers may contact you about.

After recording these files, you can download them through the call center system so that the system will automatically play them when receiving customer calls.

This feature includes possible scenarios for answers to callers' questions, and the caller chooses items that answer his inquiries or help him solve his problems.

Live Panel

The Live Paneling screen enables you to follow the workflow of the call center, moment by moment, through some tools, options, and features that help you get an overall picture of the performance of your customer service, reservations and sales staff directly.

Through the Live Panel, you can view the ongoing calls and their details (caller's phone number, inquiries, call duration, etc.).

Through this screen, you can listen to any of the ongoing calls and then allow you to direct the caller or correct information for him privately.

Through the Live Paneling screen, you can see the queues and know the waiting time for each caller.

Finally, this page allows you to view the status of each customer service, sales, or technical support employee, who is available, busy, in a meeting, with a call, etc.

Live Panel is one of the most prominent features of the best call center system for tourism companies. It includes tools and advantages that call center managers to rely on to obtain a general view of the workflow of the reservations, technical support, and sales departments, and then help them evaluate and develop the performance of employees with more professional options and tools.

System Reports

The Bevatel system enables you to get integrated reports on the workflow of the cloud call center for travel and tourism companies.

Through the Bevatel system reports page, you can use many modules and tools that monitor data and statistics for you about the performance of your employees.

These reports provide you with accurate statistics and details about:-

The number and duration of calls made by each employee

Number of calls received by each employee

Number of missed and missed calls per employee

The number and duration of work and rest periods for each employee

Details of all incoming and outgoing calls (mobile number, call duration, call status: was it terminated by the caller or employee)

Waiting times, duration, and average

The system reports page allows you to listen to any of the outgoing or incoming calls to your call center, and you can also download the recordings of all calls for the last 30 days.

System reports are the most prominent tools in the Bevatel system that enable you to monitor your organization's call center employees' performance hotel and flight reservations employees, technical support, and sales employees with integrated statistics and details that give you a general view that helps you evaluate and develop performance.

The best Call Center system for tourism companies from Bevatel is the perfect solution for any company or organization that seeks to develop the mechanisms of its contact centers, evaluate the performance and workflow of the company, and even evaluate the performance and develop a plan for its development.