Call Center Systems

What are the call center systems?

They are modern contact center systems. And they are the latest advanced professional cloud systems provided by Bevatel for businesses and establishments that look for modern call center system that enable them to make and receive many concurrent calls with professional options and benefits for call center and customer service.

In other words, contact center systems are all the systems that customer service, sales, and technical support departments need to communicate with customers and provide them with better service and technical support at the lowest costs.

Therefore, there are many call center systems that establishments and commercial activities need. And we can mention the most important of them in points and briefly as follows:-

Cloud call center system.

Customer relationship management System.

Cloud call center system

The cloud call center system from Bevatel is the latest professional system that different companies and establishments need to make and receive many concurrent calls for their customers, through a cloud system that does not need to work with complex devices, installations and cables because it works only by connecting to the Internet.

The Bevatel system is the best cloud call center system that many corporate and business contact centers rely on for its multiple advantages. We can mention some of them in points as follows:-

Calling features (waiting, recording, and forwarding calls).

Performance tracking (live monitor, performance reports)

Calling features

One of the most popular advantages of the call center systems from Bevatel is that it provides institutions and companies with many advantages and options for recording calls, waiting, and forwarding calls.

The calls recording feature in the Bevatel system enables you to export the call recordings for the last 30 days. And this feature helps you track your call center workflow, follow up and evaluate your customer service staff performance.

While the waiting feature helps you keep your customers on waiting lists. When the lines are busy, you can display audio recordings of your offers, services, products, business hours, and more.

You can also benefit from the calls forwarding feature to divert callers to specific departments such as sales, reservations, or technical support departments, for example. Or also transfer the caller to the IVR feature when the lines are busy or to the voice mail service to leave his complaint, problem, or request in a voice message and other advantages that Bevatel cloud call center system provide for establishments / commercial activities.

Performance tracking

Performance tracking is one of the most popular features of the Bevatel cloud call center system that it provides to modern call centers for companies and institutions through professional features and tools in the Bevatel cloud call center system, as follows:

Live Panel

This panel enables you to follow up on your establishment or your business call center performance periodically. It allows you to follow up on the detailed live workflow of your contact center and customer service performance.

Through the Live Panel, you can view the current calls and recognize the details of the latest callers and waiting lists.

And then, as a call center manager, it enables you to listen to calls without knowing the caller or employees and direct employees in private or correct information during the calling.

It also allows you to end the call when the caller bypasses. And it enables you to join the calling for any reason.

System Reports

It provides you with integrated professional system reports on your establishment or business call center performance.

These reports provide you with many details about the workflow of your call center and the performance of your customer service staff.

You can get details about the number of calls made and received by each call center employee, the duration of each call, and the number of missed calls.

These reports also provide you with details about the number and duration of breaks that each employee took and other info that enable you to monitor the performance of your customer service and technical support staff and then evaluate and develop their skills.

CRM “Customer Service Management System”

This system is considered one of the best customer service and call center systems that Bevatel provides for call centers for establishments and commercial activities.

This system provides you with many features, tools, and options that help you implement and follow up on all sales, technical support, and customer service operations.

In general, the CRM system helps you develop all the processes and interactions associated with your potential, current, and new customers by improving the work of the departments of marketing, sales, technical support, and customer service and understanding the target customers, their needs, and problems to satisfy them by providing appropriate products and services.