CRM for Hospitals - Hospitals CRM System

What is the CRM for hospitals from Bevatel?

The customer relationship management system is a professional system that consists of a set of tools, modules, features, and options that help institutions and commercial activities' departments to respond to the interactions and transactions of target customers. It enables you to develop customer service, technical support, and sales departments' performance.

Hospitals, medical centers, and clinics are among the most prominent institutions that utilize the CRM system on a large scale. CRM System helps them develop mechanisms and stages of work and interact with patients until they leave the hospital or clinic while they are satisfied with it and the service provided to them.

Bevatel CRM system is a professional system that enables you to manage patient details and records with tools helping you provide professional and high-quality health care for permanent relations with patients and medical care seekers. And it enables you to have an organized structure of patient information.

This system allows all those involved in providing medical care services to access the updated profile of each patient, which helps specialists and doctors to improve the quality of medical care, gain patient satisfaction and improve the performance of medical staff in general.

Add a patient (create a patient profile)

The customer relationship management system allows you to add a new patient by creating a patient profile. This profile includes many fields with personal data and patient details, most notably:-

Name and contact information (mobile number and email)

Personal data of the patient (ID number, age, date of birth, nationality, gender)

The patient's file number and the date creating this file

Patient File Type (Health Insurance or Single)

The ability to add a personal picture of the patient

The patient's profile also includes the details of the patient's status and problem

The patient profile enables doctors to view the patient's updated status and know whether the patient still has defined problems or not.

Create a page for the doctor

CRM for hospitals enables you to create a page for each doctor. This page allows you to view the doctor's workflow, profile, and contact data. The doctor file provides you with many tools that enable you to:-

View the doctor's inbox, the topics, and dates of the messages

View the technical support tickets directed to the doctor, their details, and subject

View the patients who are being followed up by the doctor or who have reservations or appointments with him

View each patient's reservations and complete reservation details

Add a comment to the doctor or view his comments

Categorize doctors and patients

The customer relationship management system allows you to categorize each doctor with tags that express his specialty and the problems and diseases he is responsible for. For example, you can categorize doctors with these tags:-

#internally #bones #teeth #eyes #kidney #stomach germ

This categorization is one of the most important advantages of the CRM system for medical centers; it facilitates many mechanisms for implementing many of the hospital's departments' operations. Where you can search by a specific tag name, for example, "kidney."

In the search results, you will view all the doctors specialized in kidney problems, registered patients with kidney problems, and all bookings for the kidney department.

Coordination of medical staff members

The provision of health care services does not depend on a single job or specialty, but there are many parties involved in providing patient care.

Specialized teams consist of doctors in different specialties, nurses and doctors specialized in defined levels like receiving patients, examinations, the treatment level, the operations level, the post-treatment level, and other details that differ from one patient to another and from one hospital to another.

We can call this feature quality coordination to improve the medical care services provided to patients.

This coordination depends on effective and continuous communication between all specialists in all stages of the medical services provided to the patient. Through this communication, each specialist obtains updated data and details of each patient, which helps them diagnose the patient's current condition and provide the best care that contributes to improving the patient's status.

In addition to the quality coordination of the medical staff team, the hospital CRM for hospitals provides professional solutions and tools that help you facilitate the delivery of your services to patients.

This system helps you automate your relationships with patients and improve their experience of using and dealing with you. It also helps you increase their level of satisfaction and gain their loyalty towards your hospital in general.

Why do many hospitals and medical centers utilize the Bevatel CRM system?

Many establishments and commercial activities rely on the CRM system and other call center solutions from Bevatel for many reasons and advantages that are unique to Bevatel. We mention the most prominent of them in the following points:-

Bevatel offers advanced cloud call center solutions and services, including CRM, with professional features, many options, and the lowest costs in Saudi Arabia.

Bevatel is a leading company, licensed and certified by the Saudi Communications and Information Technology Commission and certified by STC.

Bevatel provides professional after-sales services and provides free technical support to its customers throughout their subscription to the services and throughout the day.

We provide CRM for hospitals with many customizable tools according to the requirements of your medical center or clinic and are constantly developing.

We provide all our systems and solutions to call centers and customer service through highly professional experts, specialists, and developers.