How does IVR recording work?
IVR system works via previously recorded scenarios and voice messages with options that include answers and info about the company’s services and products.
Then, IVR’s recorded voice messages answer all the callers’ inquiries and questions by pressing on a specific number that forwards the caller to a list of options and every option includes info concerned the caller questions.
Even to more than above, this service provides the callers with details and data about the subscribed services, renewal dates, their packages and more by integration with CRM system.
We can simplify this technique, when the customer calls the company hotline, he will listen to many voice messages with multiple options. And these messages help the customer get info and answers that he looks for even communicate with the company. We can briefly mention that in some points:
The customer or the user calls the company hotline.
Listening to welcome message and language change options.
Listening to some options with previously recorded voice messages, and then entering a specific number to get the info and the results needed.
Getting the needed info and answers, and then returning to communicate with customer service, technical support, or voice mail to leave a voice message includes inquiry, complaint, or others.
In General, Bevatel IVR service provides many features for better communication with customers, forward the calls to the department that the customer wants to communicate with. It also valuable in the cases of busy lines, calls waiting and calls forwarded to voicemail, even to display the company promotions via IVR solution with some previously recorded voice messages.