Call Center Systems

What are the call center systems?

They are modern contact center systems. And they are the latest advanced professional cloud systems provided by Bevatel for businesses and establishments that look for modern call center system that enable them to make and receive many concurrent calls with professional options and benefits for call center and customer service

In other words, contact center systems are all the systems that customer service, sales, and technical support departments need to communicate with customers and provide them with better service and technical support at the lowest costs

Therefore, there are many call center systems that establishments and commercial activities need. And we can mention the most important of them in points and briefly as follows:-

• Cloud call center system
• Customer relationship management System

Cloud call center system

The cloud call center system from Bevatel is the latest professional system that different companies and establishments need to make and receive many concurrent calls for their customers, through a cloud system that does not need to work with complex devices, installations and cables because it works only by connecting to the Internet

The Bevatel system is the best cloud call center system that many corporate and business contact centers rely on for its multiple advantages. We can mention some of them in points as follows:-

• Calling features (waiting, recording, and forwarding calls).
• Performance tracking (live monitor, performance reports)

Calling features

One of the most popular advantages of the call center systems from Bevatel is that it provides institutions and companies with many advantages and options for recording calls, waiting, and forwarding calls

recording calls, waiting, and forwarding calls. The calls recording feature in the Bevatel system enables you to export the call recordings for the last 30 days. And this feature helps you track your call center workflow, follow up and evaluate your customer service staff performance

While the waiting feature helps you keep your customers on waiting lists. When the lines are busy, you can display audio recordings of your offers, services, products, business hours, and more

You can also benefit from the calls forwarding feature to divert callers to specific departments such as sales, reservations, or technical support departments, for example. Or also transfer the caller to the IVR feature when the lines are busy or to the voice mail service to leave his complaint, problem, or request in a voice message and other advantages that Bevatel cloud call center system provide for establishments / commercial activities

Performance tracking

Performance tracking is one of the most popular features of the Bevatel cloud call center system that it provides to modern call centers for companies and institutions through professional features and tools in the Bevatel cloud call center system, as follows: