What are the call center systems?
They are modern contact center systems. And they are the latest advanced
professional cloud systems provided by Bevatel for businesses and establishments that look for
modern call center system that enable them to make and receive many concurrent calls with
professional options and benefits for call center and customer service
In other words, contact center systems are all the systems that customer service,
sales, and technical support departments need to communicate with customers and provide them with
better service and technical support at the lowest costs
Therefore, there are many call center systems that establishments and commercial
activities need. And we can mention the most important of them in points and briefly as follows:-
- Cloud call center system
- Customer relationship management System
Cloud call center system
The cloud call center system from Bevatel is the latest professional system that
different companies and establishments need to make and receive many concurrent calls for their
customers, through a cloud system that does not need to work with complex devices, installations and
cables because it works only by connecting to the Internet
The Bevatel system is the best cloud call center system that many corporate and
business contact centers rely on for its multiple advantages. We can mention some of them in points
as follows:-
- Calling features (waiting, recording, and forwarding calls).
- Performance tracking (live monitor, performance reports)
Calling features
One of the most popular advantages of the call center systems from Bevatel is that
it provides institutions and companies with many advantages and options for recording calls,
waiting, and forwarding calls
recording calls, waiting, and forwarding calls.
The calls recording feature in the Bevatel system enables you to export the call recordings for the
last 30 days. And this feature helps you track your call center workflow, follow up and evaluate
your customer service staff performance
While the waiting feature helps you keep your customers on waiting lists. When the
lines are busy, you can display audio recordings of your offers, services, products, business hours,
and more
You can also benefit from the calls forwarding feature to divert callers to
specific departments such as sales, reservations, or technical support departments, for example. Or
also transfer the caller to the IVR feature when the lines are busy or to the voice mail service to
leave his complaint, problem, or request in a voice message and other advantages that Bevatel cloud
call center system provide for establishments / commercial activities
Performance tracking
Performance tracking is one of the most popular features of the Bevatel cloud call
center system that it provides to modern call centers for companies and institutions through
professional features and tools in the Bevatel cloud call center system, as follows:
Live Panel
This panel enables you to follow up on your establishment or your
business call center performance periodically. It allows you to follow up on the
detailed live workflow of your contact center and customer service performance
Through the Live Panel, you can view the current calls and recognize
the details of the latest callers and waiting lists
And then, as a call center manager, it enables you to listen to calls
without knowing the caller or employees and direct employees in private or correct
information during the calling
It also allows you to end the call when the caller bypasses. And it
enables you to join the calling for any reason
System Reports
It provides you with integrated professional system reports on your
establishment or business call center performance
These reports provide you with many details about the workflow of your
call center and the performance of your customer service staff
You can get details about the number of calls made and received by each
call center employee, the duration of each call, and the number of missed calls
These reports also provide you with details about the number and
duration of breaks that each employee took and other info that enable you to monitor the
performance of your customer service and technical support staff and then evaluate and
develop their skills
CRM “Customer Service Management System”
This panel enables you to follow up on your establishment or your
business call center performance periodically. It allows you to follow up on the
detailed live workflow of your contact center and customer service performanceThis
system is considered one of the best customer service and call center systems that
Bevatel provides for call centers for establishments and commercial activities
This system provides you with many features, tools, and options that
help you implement and follow up on all sales, technical support, and customer service
operations
In general, the CRM system helps you develop all the processes and
interactions associated with your potential, current, and new customers by improving the
work of the departments of marketing, sales, technical support, and customer service and
understanding the target customers, their needs, and problems to satisfy them by
providing appropriate products and services